


Based on authentic user experiences
Steve Chadwick
6727 reviews
N/A
1 year ago
IQ Hastags - what a terrible experience
I should have paid more attention to the other reviews on this website - this purchase was such a mistake on my end I would not recommend using IQ Hashtags I tried to cancel the service within a few days of making my purchase as I knew this wasn t the right solution The contract notes there is a 2 week period where you can cancel and receive a refund The contract is written in a way that there are so many exceptions to getting a refund - rest assured you won t be getting a full refund Speaking of customer service how they handle customers is interesting It felt like the first approach was to ignore me They just wouldn t respond Then I get we can t find your communication even though the questions show in the chat history on their own system I think they determined I wasn t going away and they finally engaged Beyond the extremely poor customer service the service itself I found to be terrible The hashtag analysis is 48 hours old and most of the data while true at some point in time it s never up-to-date You scan the metrics and when you actually check one on Instagram it s the service isn t even being close to being right I saw this in other reviews and I thought This won t apply to me wow - I was wrong I don t mean to be overly critical of this company but I wanted to share the details of my experience I would guess the the company would say something like This is spelled out in our contract and I couldn t argue with them If you are in the EU and didn t look at the data you probably would be fine But there are companies that do right by people and behave in a way that is super respectful and then there are others My experience with this company was so disappointing I certainly would recommend them to any of my friends
EH
6727 reviews
N/A
1 year ago
Purchased about 2 5 weeks ago
Purchased about 2 5 weeks ago Basically nothing really works Hashtag performance is since day 1 not working and shows this message at the top of the page Sorry we re experiencing temporary issues with collecting hashtag performance data Our technical team is currently improving this feature to serve you better We appreciate your patience and we ll be back with the Hashtag Performance running smoothly in the next few days It has been like this ever since the purchase next issue is the user analysis It is completely off After i spoke with the support they answered only after 4 days on my 1st complaint the answer was Audience data in IQ Hashtags is collected based on what they type into their profile over time The data from Instagram is what users have entered at registration This means that there may be slight differences Slight differences To give an example according to their program all my users are women 100 while in reality it is 76 according to my instagram statistics So if they think it is a slight difference maybe their boss can take 24 off the salaries and tell them it is a slight difference Since 4 days also the user analysis stopped working and nobody replied on my 2nd complaint no more asking a full refund if you plan to buy this read the above and think before you buy not worth the money at all They do not provide you with ant usefull data you can not find yourself in the Instagram statistics
Marie-Christine
6727 reviews
N/A
1 year ago
It is scam
It is scam you cannot download invoice or payment informations they take money on your account when they want The tool is useless
Alexander Garrison
6727 reviews
N/A
1 year ago
IQHASHTAGS IS A SCAM
I only signed into the product once the first day I bought it Realized I didn t need it and it couldn t deliver what I needed it to do There was no further use of the product from that point forward as it wouldn t meet my needs and the product description was misleading I requested a refund and filed a request for them to close my account Yet they did everything in their power to rob me of my hard-earned money Had to file a chargeback on fraud with my card
nicole
6727 reviews
N/A
1 year ago
They over charged me
Update they should write they are charging in USDThey over charged me did not stipulate the price was in USD Then when I contacted them and showed my bank statement they said because there is a time difference and the dates of my use and subscription were different that it was not the same charge Even though the bank statement says IQhashtag I have screenshots not sure if i can add them they love to say on here it is some rival slamming them -- I am a marketing student from Aus I have receipts This is a scam and I hate the person that recommended this Oh plus all the features are S could just do it myself in insta its for lazy people
Miriam Jimenez
6727 reviews
N/A
1 year ago
They charged me for a plan and they
They charged me for a plan and they never notified me Now I can t remove my card details from their website and I can t find a way to contact them Any recommendations about my consumer s rights to get a refund please
upset
6727 reviews
N/A
1 year ago
passive aggressive staff
passive aggressive staff very rude We re sorry you didn t wait to post your review until the issue was resolved also deleted my review because they didn t like what was written very unprofessional i m sure they will censor and take this review down as well
Blaise Samoy
6727 reviews
N/A
1 year ago
Pro account is clearly misleading
Pro account is clearly misleading It s not much more than a basic account but you are allowed to change IG profiles But then you don t get any benefits as the analysis takes 48h and you don t see previous posts analysis Worse if you cancel your account you loose what you have been paid for This way they are hoping to keep you and hoping you will forget to stop the service on time before renewal All in all you have much better services for cheaper prices from less tricky companies They use all the old trick to keep clients from the less reputable companies Highly not recommended
Sofie Ward
6727 reviews
N/A
1 year ago
This dont work
I have the Growth Package Nothing seems to work The User analysis just say No Data The Hashtag performance tab dont show any pictures Top 9 Photos never show any photos I ve tried to contact the support no answer DONT buy this They dont offer a refund and i understand why then this company would disapear
Blaise Samoy
6727 reviews
N/A
1 year ago
Avoid like the plague
Avoid like the plague They will make it absolutely difficult to cancel their subscription and will keep debiting your card I am filing for fraud Do NOT subscribe