Iqstudentaccommodation Reviews

Dirty no security unsanitary I paid 800 and I couldn t stay in the residence I have claimed my money and they don t answer me

Dirty broken door no security unsanitary dining room In addition the admission service does not attend you I paid and could not stay in the room I have claimed the money and they don t answer me

Extremely poor communications

Extremely poor communications - comms are really unhelpful and feel like replies from a chatgpt bot

Nathan Robinson

Nathan Robinson - Senior project manager IQ Student is a very rude individual Swearing in the study room where students want to study peacefully I had to asks others for his name because he refused to give it to me Told me that I should go back to Asia I don t know where to make a official complaint on him

I wish I ve read all the reviews here

I wish I ve read all the reviews here before paying a reservation fee But anyway I just lost 275 reservation fee from Flinders house for academic year 24 25 I wanted a refund coz we found somewhere more affordable They told me I could not get my money back coz it has been more than a week Well I ve been trying for weeks They told me to log in the portal to cancel my booking but there was nt any option there then I have been ask to email them but the email was invalid and the man I ve spoken to was dismissive There was no means of communication with management or service at all So in the end I emailed complaints department they replied and told me they ll sort it out but they didn t I mJust happy that we found somewhere else To think this is the kind of service that we ll be getting if we push through with it and my daughter haven t even move in yet

0 stars

Hate it here - would give 0 stars if I could Almost all of the positive reviews posted since September are likely fake as most of us here seem to share the same sentiment I would literally rather sh t in my hands and clap than stay here again next year That s not a slight against operations management we love Shelley because it s quite obvious the company itself is a mess Aside from the COMPLETE lack of airflow in the blocks and the constant neglect of maintenance issues both in the hallways and in almost every room Sterling Court s biggest problem is the lack of communication between residents and staff regarding important matters A few weeks ago an individual was found deceased presumably in their room and we were told to stay in pur rooms as the body was wheeled out At no point did it occur to the IQ staff to inform students of their passing or soothe anxious residents and had we not looked out of our windows we wouldn t have known a thing Another issue in this building is that there are barely any cameras and essentially no proper security measures We ve had repeated instances of things like residents being sexually harassed assaulted by the same individual people s door handles being jiggled at night and people being followed to their rooms at odd hours Once at 7am a member of the maintenance team attempted to open my door whilst I was using the toilet the handle has been broken since September but they re going to fix it soon and when I reported it he said I was lying A more extreme example would be the fact that a rape was reported around a month ago and although the resident was evicted residents were not informed or asked for information nor did they think to search for other victims Nothing was actually done for the victim s wellbeing after the fact and were it not for the victim herself and her friends telling people no one would know A lessIQ is not a nice or safe place to live and I would advise you to NEVER stay here unless absolutely necessary

terrible stay at IQ HAYWOOD

Terrible stay - cold water for 2 months December and January - washing machines and dryers DIRTY and working once a month - lifts ALWAYS broken- the rooms are bad quality and everything breaks after being used much- the first time you enter the room PLEASE CHECK EVERYWHERE for dirt especially under the bed months and months of dirt under my bed no way I couldn t breathe - no air conditioning in the rooms and they don t find a way to help you I think that if you pay 450 a week you could at least do something not to boil in the rooms from June to October - useless help at the reception we love you Laura but useless when in need of something that is broken- fire alarm going off every day please do not go there

Stay Away Do NOT Recommend

I would not recommend this accommodation I made the mistake of not reading the reviews beforehand The alarms were constantly an issue and the general upkeep of the courtyard and corridors were appalling Problems with the room were never sorted out and security and general commutation were very poor

Unsafe and Unlivable

The location of this property is convenient but sadly that s where the positives end When I moved in the apartment was filthy with dust and spider webs everywhere I counted at least 10 spiders that day with a variety of sizes I had to clean that nasty place as I had no other option I saw someone say that they asked for cleaning but they never came Also there is a weird smell in the building since I moved in New tenants should be prepared to do a thorough deep cleaning right away The building s amenities are very disappointing The elevator rarely works which is a major hassle if you need to move heavy items The heating and hot water are also unreliable the boiler was broken since I moved in so expect to live without hot water and proper heating I don t even know how I survived the winter it was so cold that I had to wear layers to keep myself warm It was freezing The maintenance staff are incompetent they kept using the fixing the boiler excuse that was never fixed until the end of the lease so they could enter my room even without permission or prior notice so they could freely steal any valuable belongings They make their living out of that My phone and earphones were stolen in different entries Even after I told the building management they did nothing about it just kept stalling claiming they would investigate the issue but they kept with the unauthorized entries by the same staff until I got another thing stolen They never stop and I don t think I m the only one either I received no remedies for these losses The frequent unauthorized entries by maintenance staff coupled with thefts pose a serious safety concern Living in constant fear of someone entering your room without notice is incredibly unsettling and violates the basic right to privacy and security I was so concerned about my safety that I eventually bought a door lock that I could secure from the inside just to feel a bit safer in my own space However this did little to alleviate the anxiety of living in such an insecure environment It s unacceptable to have to go to these lengths just to feel somewhat safe in your own home frequent disruptions from refurbishments checks and inspections happening at least two times a month These constant disturbances only added to the stress of living hereThe ongoing stress from dealing with these issues not only affected my mental health but also had a significant impact on my academic performance The constant disruptions and lack of a stable living environment made it difficult to focus on my studies leading to missed classes and lower grades This is something no student should have to endure The most frustrating part was the complete lack of accountability from the building management Despite multiple reports of theft and unauthorized entries nothing was done to address these issues Their dismissive attitude and failure to take action shows a disregard for tenant well-being I asked to terminate my tenancy due to these issues but they insisted I find a replacement tenant I argued that the contract breaches were on their part giving me the right to leave without finding a replacement They allowed me to end my tenancy but now they are refusing to refund the remaining 10 weeks of rent due to a lack of evidence that they stole my belongings I filed a report with the police They were unable to find the CCTV footage from the day of the incident They mentioned they could search the suspect s house but it would take time I expressed my concern that the items had likely already been sold I suggested they check his bank account for suspicious activity but they noted that if he had sold the items for cash it would be almost impossible to trace Unfortunately this scenario seemed all too likely if you value your safety sanity and money avoid this property at all costs Do not book with them They also delete negative comments on Google So don t trust that rating