Ironmountain Reviews

HORRIBLE COMPANY

HORRIBLE COMPANY I do not recommend this company to anyone They are liars

Have requested my records from a

Have requested my records from a treating doctor that changed practices and I have submitted a request ironmountain to obtain them via telephone email and fax and these people DO NOT respond at all They just don t bother responding My records by law should be available to me in a timely manner but I honestly don t believe they will even respond to my request Horrible business

This needs a negative star option

The customer service at Iron Mountain is the worst They raised our rates by over 30 with no notice or explanation and when we asked to cancel nobody can tell us where our documents are located and they notified us that our boxes were damaged and expect us to pay for them to rebox them We have attempted to get a response and the closing team says we have to contact the recovery team and they do not accept emails Trying to get anything answered is a joke DO NOT USE THIS COMPANY

Charged me twice for multiple invoices

First - DO NOT USE THIS COMPANY This is one of many issues with them I called Iron Mountain to pick up containers that are empty because I switched shredding companies They told me that they could not close my account because I owe them for invoices from 2017 to 2021 I told the lady I always pay my bills and that it was on auto-pay with a CC I asked her to send me out copies of the invoices and I will look into it and call them back She never sent me the invoices but instead she reran my credit card for each invoice without my permission I logged into my account with them and saw each from that time period and each one was paid with a credit card years ago and a it showed a second attempt to run my credit card Shocking

Feedback Regarding Delayed Email Responses and Unanswered Phone Calls

I express my dissatisfaction with the level of service I have received recently in regard to both email communication and phone support Over the past month I have reached out multiple times via email with requests for information on file retrieval status updates on our account and etc but the responses have been significantly delayed often taking several days to receive a reply Additionally I have attempted to contact your customer support team by phone on several occasions but unfortunately my calls have gone unanswered As a customer timely communication is critical for maintaining efficient operations and these delays are causing significant disruptions I understand that unforeseen circumstances can occasionally lead to delays but the lack of responsiveness both through email and phone support is concerning and does not align with the level of service I expect from a company of your reputation I kindly request that you look into this matter and provide a more efficient response time for future inquiries Additionally I would appreciate it if you could address the issue of phone support availability as prompt communication via both channels is essential for resolving matters in a timely manner I look forward to your response and a resolution to this matter at your earliest convenience

No one answering or fixing issues

No one answering or fixing issues I have done multiple chats to have my login changed from Standard access to Administration Access all I keep being told is that it was sent to our team they will reach out No one has reached out The employees in the chats are very nice but can t help get anything done My bosses email address for access was also incorrect still nothing on that I have told each person on the multiple chats how I really need both of these taken care of ASAP still have not received anything from anyone in the company Last time this happened I received an email that they tried to contact me multiple times but I never responded which is also absolutely not true How can anything get done when no one responds This is very disappointing

A Messy Company That Does Not Have Any Accountability

I always thought that Iron Mountain is a reputable company with professional team to manage their clients but I was wrong First of all they increased my backup tape storage fee to an additional 20 When I expressed my concern to my Account Manager he is not even motivated to propose me a solution to reduce cost Ultimately I had to come up with my own solution Secondly when I decided to terminate their service with a 60 days notice period my service was permaturely terminated within the 60 days notice period and the explanation from Iron Mountain Singapore was that in order to prevent having any gap in the final invoicing and to ensure we will make the final payment they decided to terminate my service In my understanding when a notice period is being served the full service will still be rendered to the customer Their explanation is entirely new to me My company has been using their services for more than 10 years and have never been late on payment and yet this is how Iron Mountain Singapore treated their long time customer It is a relief that my company is switching to another service provider instead I will not hesitate to move out our company s other account with Iron Mountain once the contractual period is up

Unhelpful Company

We have Iron Mountain shares which we received as a result of a deal with an Australian company in which we had shares We receive useless US dividend cheques which our bank says will cost more to process than the cheques are worth We ve written to Iron Mountain in the US several times asking them to pay directly into our Aussie bank account They won t do it and keep sending the useless US cheques which we can t bank or cash Now I ve read all the negative reviews on here about this company I understand why they don t do anything to help people

The worst customer service imaginable

The worst customer service imaginable Rarely can talk to the same person Raise rates without notice or justification I will never ever ever use this company again After reading these reviews its interesting to see that my opinion is shared by almost everyone