Ironstudios Reviews

A terrible company with shady tactics

A terrible company with shady tactics They do not give you any idea of shipping costs when preordering then when your item is ready hit you with extortionate shipping prices When you query it they ignore you They don t respond to emails Would never deal with again

Never answer emails for weeks not sure

Never answer emails for weeks not sure if they have any customer service

Terrible

They started selling statues at 150 dollars euros and that was their quality 1 10 scale statues of average quality nothing more Then who knows how they got licenses and then they raised the prices probably to cover the costs but the quality has not increased on the contrary They continue to sell 1 10 scale statues but now the prices are those of 1 6 or even 1 4 statues and when they arrive at your home they are often damaged because the packaging is very poor In addition they are late on deliveries by months or even years in some cases many suppliers including me have stopped ordering their products and I would not be surprised if one day I woke up and it was told to me that Iron Studios has declared bankruptcy and left many collectors high and dry Do not buy from these brazilian slackers

My parcel was not delivered

My parcel was not delivered but the money on my account was debited No answers since two weeks Very sad of this

To run away

To run away you place an order a month after no news Yet the site states that the order is still in progress You call customer service by e-mail to ask them for explanations and they say no no do not worry the order is taken into account and I am running Be careful they sometimes take a week to answer you or forget you too Ask you again to check because the status of the order still does not change while the delivery date has expired they tell you in the end ah mince a bug We ll give you your money back See you soon What did I win Nothing I lost time more than a month almost 2 months the figurine I wanted is no longer available et I had to do their work for them and report a problem on my order myself otherwise I could wait long Customer service is nil and worthless Are not merchant and hope you will still buy from them So for me it s over worst seller ever I do not recommend buying on this site Run poor fool

I bought a She-Ra statue which arrived

I bought a She-Ra statue which arrived with a stain on her forehead under the tiara They refuse to fix it or send a replacement which is what they should do with a resine statue this expensive Never again I ll buy from them

NEVER again

I ordered a statue stock was ok and also paid money for a preorder item I am from europe so i thought it will be a good idea to order at iron studios europe and till the end i didnt know how much shipping costs they will calculate or from where they will send items in the end it was an enourmous amount after one month without no change in delivery status i asked them whats going on This is when they told me there was an error in their system the statue isnt available anymore i will get my money back after that i never heard anything from them after numerous trys to contact them because there was no refund at all Gladly i paid them with paypal and after complaining there i finally got my money back Keep your fingers away from this fishy strange company

This is the worst company I have dealt

This is the worst company I have dealt with I ordered an item in at the end of November for a Christmas gift When wrapping before Christmas I noticed it was not the right item I emailed costumer service and they replied they would look into it A month later no follow up so I emailed again The response was I received the correct item Then the same day I received another email stating I indeed had the wrong item They asked me to send the item back and that they would send the correct one If I send the the item back I will probably never hear from them again Do not spend your money here Bad costumer service