Irwintools Reviews

Irwin Extension Bit Holder

I recently purchased 2 Irwin 10508167 Quick Change Extension Bit Holder 150mm 1 4in IRW105 One collar fell off after one week and the second approx 3 weeks later As I was unable to contact the retailer I contacted Erwin customer services direct They explained that there is no warranty with these products and refused to provide replacements stating that my only option was to keep trying to contact the retailer There is obviously a manufacturing fault with these for two to fail I m massively disappointed with Erwin and will think very carefully about buying or recommending any of their products in the future

Avoid dishonest deliberate policy of ignoring purchaser s legal rights

Avoid Dishonest and time wasting customer service Our vice has a lifetime guarantee and it cracked I applied online to Irwin uk and then got a reply in French Then I got an English reply from USA Irwin They asked us the same questions FOUR times in different emails Eventually they validated the guarantee claim and said they were dispatching a replacement Then they cancelled the dispatch referred us to Irwin uk who put us back through to Irwin USA and then Irwin Philippines I put in a formal complaint 4 times and they stopped responding Useless

door lock installation kit

I purchased a door lock installation kit after the second door the router bit failed then four doors later the plastic clamp snapped told to get in touch with IRWINas the guarantee is with them after a lot of back and forth emails they said I need to return it at my cost for them to examine then they may give a new one if they think it is there materials that s failed but not return post cost very pore item and customer service will not be purchasing from them again

Excellent packaging and the bits work

Excellent packaging and the bits work great Cut quickly and leave nice smooth holes