Isaca Reviews

Problematic course labs and poor tech support

I needed info about the CSX Technical Foundations course to help me decide whether to buy it I sent a request through support several weeks ago No response I finally purchased the course and began the Linux portion five days ago Errors with lab 01 Lab 03 doesn t work no Evalu8R app Lab 06 doesn t work no way to submit work for grading Lab 08 has errors but I was able to work around them Lab 09 errors missing files etc make it impossible to complete the lab I opened cases which still all show new unopened Trying to access Support by chat took most of the week until the chatbox finally showed something other than offline I was able to chat with someone who doesn t actually have the ability to fix the labs So here I sit unable to finish the course or get help

Wow - There s poor and then there is ISACA poor

For such a widely considered elite organisation the ISACA support infrastructure is poor at best If you want to submit funds to support your subscription fees then it s pure plain sailing If you want to invoke procedures detailed within published ISACA policies then emails will remain unanswered phone calls will be redirected back to the queue They are a pure money making machine with a very poor level of customer care

Awful support

Awful support took way too long to look at my support ticket and then ignored the point I was making and closed the call Rubbish

Support is awful

Support is awful to raise a ticket you need to login however if you need a password reset you can t log in and you can t raise a ticket to fix a password reset Catch 22

I cannot believe that this company is

I cannot believe that this company is providing certifications for cybersecurity This entire process is a mess You will have no idea what it takes to pass their test and I m pretty sure that s how the SCAM works to keep you taking tests They provide no results so you can t even see how you scored Weighted scoring system that makes no sense My favorite part though is during the week long class we took a practice test where 6 of the answers on the test were actually wrong These are the answers provided by Isaca How can we be sure the real exam is any better ZERO ACCOUNTABILITY from them The instructor spent the better part of the week explaining why he didn t agree with the answers ISACA would give but he was trying to prepare us What a joke

No resource at all really bad

No resource at all really bad certificate

It s terrible that some test can only

It s terrible that some test can only be done remotely the pandemic is over and ISACA doesn t give the people the option to do it person knowing the difficulties that one can encounter remotely power outages network connectivity issues but on top of everything the PSI browser that s the worst experience ever You give the people 30 min prior to test to launch it however it takes sometimes 20 min just to launch the test Then with the room and ID check it s 40 min wasted That s ridiculous stressful and its something that can be avoided by giving the people the option to do it in person

Terrible Questions

I have over 15 certifications ISC2 Comptia ITIL etc This is the only test I have ever taken where I thought I passed and ended up failing I can say its usually the exact opposite where I felt that I failed and passed haha They re grading system or questions are designed to torment you as opposed to ensuring you have the appropriate knowledge and experience to lead a team of cybersecurity professionals Instead of asking questions for the correct answer it s always for the best answer style and are strictly by the book while others may see the theory practiced differently for a variety of reasons And then they give you a preliminary - like really just give the result you should not have to review it or make the person wait 10 days to know that you have preliminarily reviewed COMPLETE JOKE GO WITH ISC2