Isdin Reviews

Garbage took my money never gave me my

Purchased a sunscreen on their website via apple pay The charge went through on my card and I got an email saying my order was paid and being processed Now ISDIN is claiming they didn t receive the money from apple Seriously I have an online business and apple has nothing to do with the receiving or charging of money So they told me they re not sending the product and for me to contact apple Apple is not involved in this transaction and they know that Bottom line They have my money and won t send my paid order or refund me Now I have to spend my time calling in and doing a chargeback BEWARE

We purchased Melaclear Advanced

Garbage took my money never gave me my money will be contact the BBB

Horrible customer service

We purchased Melaclear Advanced When we began using it the bottle turned out to be defective - the product will not flow out of the bottle ISDIN will not replace the defective product - extremely dis-satisfied with their customer service The product is so expensive to begin with and then be not be able to use it due to defective mechanism of the bottle was very disappointing Their customer service has no regard for making it right and for customer satisfaction Very sad

the worst customer service ever

The dual serum caused a rash on my face My information is being passed on to the adverse reaction team instead of just providing return instructions

Deceitful negligent unreliable

Caution Beware of this utterly disgraceful company They callously sold me expired Isdin Isdinceutics K-OX Eyes eye cream rotting on shelves for a shameful two years Despite their own customer support verifying this gross negligence they continue to peddle this expired product with utter disregard for consumer safety It is still shamelessly displayed on their shelves Despite my repeated demands for a replacement and endless back-and-forth emails they consistently failed to take action leaving me to chase them relentlessly for weeks on end After two weeks of empty promises they finally admitted their incompetence in shipping a replacement to Canada providing no valid explanation Threats of an official complaint only prompted more delays with the same excuse given for their failure to issue a 45 check Now months later they re demanding unnecessary documentation from my bank despite already having provided a legitimate direct deposit form It s only for a 45 check For the love of Charlie I am beyond enraged This company is nothing short of pure trash I urge you to steer clear of their untrustworthy negligent and deceitful business practices Their unethical conduct and lack of regard for consumers are appalling

Company doesn t respond to emails

I bought some items and opened none of them All are still wrapped in their original plastic Per their return policy it says that anything still in plastic can be returned I emailed 3 times as of today with no response back yet

Good website and products

I ve been using isdin sun care since many years but usually i buy directly in Pharmacy Due to covid i ordered online this time - website is clear and easy to order fast delivery in the US and got a discount