Islandbuses Reviews

Late and expensive

First bus late Second bus late Third bus late missed ferryWell done southern vectis keep up the good work Also very expensive

shocking service

just docking in yarmouth with the ferry on time could see the bus sat there the ramp goes down people get off the boat the bus pulls away good timing well done go to get the 6 minutes past 8 to newport guess what no bus waited 20 minutes still no bus and had to thumb a lift late for my course great thanks go back to newport in the afternoon to catch the 15 min past no bus 20 minustes later still waiting go to the office and ask tell them ive now missed my boat they couldnt give a stuff the drivers running late that was it eventually got on the bus and the driver thought hed make the time up by driving like it was formula 1 get to the ferry sure i missed my boat that i prepaid for and had to buy another ticket many thanks southern vectis complete horse s t

Abysmal attitude and dreadful customer

Abysmal attitude and dreadful customer service from too many bus drivers in this company A select few are absolutely lovely though The fares are extortionate compared to the mainland and the timetables are absolute cack

Stealing from children

I m not surprised by the 2 9 rating This company are just the pits They took money from my child s bank card when he had a key card the whole time as his card was in his phone stupid I know whenever he scanned the key card How their systems even allow this in the first place is beyond me clearly hoping to steal from people who don t check their bank accounts He didn t notice it coming out his bank so it goes back months totaling 61 Get told today that they only refund one month back I just feel they could of made an exception for a child Clearly Southern Vectis needs the money more than we do

Took money for my 7 year old s ticket

Took money for my 7 year old s ticket before verifying and says 48 hrs to verify bonkers even third world countries have better system to verify children like looking at them company definitely run by clueless stupids Don t trust the mobile ticket you are likely to be looted

Needles Breezer

Needles Breeze Isle of Wight lovely route Hop on hop off they ll get you there and back - WRONG Water main burst at Afton - buses diverted cutting off everyone in the Freshwater Bay area Rang customer services response Tough you ll have to walk Sir I m disabled with a blue badge sorry nothing we can do for you not our problem I agree not your fault but I need to get to Yarmouth for my ferry back to the mainland Tough you re on your own walk Can you not send a mini bus for us - disabled please No sorry I repeat walk Sir Which roads should I take I don t know Sir I m not on the Island - we won t be helping you don t shout I m not shouting I m in a bus shelter and it s echoing They rang off Absolute shower - 0 star of it was possible

Tried to buy a 30 day ticket for my son

Tried to buy a 30 day ticket for my son photographed his passport but still been rejected Really not sure why Maybe because they get more money if he doesnt have one

I ve just been mugged

I have just got a weekly bus ticket and the price was 32 50 I was expecting Jeremy Beadle to jump out any minute shouting you ve been framed It s 20 more than most other places around the country