Islandsafe Reviews

I want to retun keys that do not work in my safe have gotten no response from customer service

I purchased a QT-25 safe Everything worked fine until I had to change batteries I replaced them and lost my user code I could not and still cannot reset the safe to return to default code settings I have no idea why this is happening I have emailed their support team via email at least four times Sadly nothing they have sent me has resolved the problem Since they cannot be reached by phone going back and forth via email is the only option Email thread shown below- I followed the instructions provided below exactly It does not work see attached video Brand new batteries Please do not blow this off or ignore this I need this safe to work as it should Surely someone knows what s wrong and can provide the correct fix Wayne Schachtel On Nov 25 2024 at 7 05 PM Security Home Safe wrote Hi Wayne Schachtel What do I need to do to reset the QT-25 safe 1- Press the reset button briefly not more than 1 second 2- Insert new code example 123456 3- close the safe4- Try to open the safe with the new inserted passcodeWhat do 3 yellow beeps indicate it means the passcode entered is false this happened because you pressed the reset button and all code has been deletedBest Regards Team ISLANDSAFEFind us on Facebook Youtube AmazonGet your safebox today Original From Wayne SchachtelDate 2024-11-26 05 25 09 GMT 08 00 To Security Home SafesCc Subject Re Questions model IS-QT25Island Safe Staff To begin nothing you have provided me has solved my problem I have followed the video instructions sent FYI I ve been a software engineer for my entire career so I think I know what I m doing I m using brand new Duracel AA batteries I cannot get the safe to reset back to the factory codes When I attempt to add a user code I continually get 3 yellow beeps Questions What do I need to do to reset the QT-25 safe What do 3 yellow beeps indicate Wayne Schachtel On Nov 21 2024 at 10 48 AM Wayne Schachtel wrote Attached is the requested video I hope you can figure out what s wrong ThanksWayne Schachtel On Nov 20 2024 at 7 17 PM Security Home Safe wrote Hi the problem is not clear to us in order to help you please make a video of the problem including pressing the reset button and enter a new code we will review the video and analys the problem we are waiting for your replyBest Regards Team ISLANDSAFEOriginal From Wayne SchachtelDate 2024-11-21 04 28 42 GMT 08 00 To Security Home Safes Cc Subject Re Questions model IS-QT25Using 4 new batteries When I hold down the reset button for 3-4 seconds the green light doesn t blink The codes don t seem to be getting refreshed Input new code as shown in the video safe won t open Any ideas Wayne SchachtelOn Nov 19 2024 at 1 32 AM Security Home Safes wrote Islandsafe for Safe BoxHi Wayne Schachtel Thank you for reaching out It sounds like the issue may be related to the battery installation or efficiency To resolve this please try the following steps 1- Replace the Batteries Ensure you are using new high-quality batteries as low-efficiency batteries can prevent the safe from functioning properly 2- Correct Installation Watch this video for a step-by-step guide on how to install the batteries correctly Battery Installation Guide3- Setting Up Your Code Once the batteries are installed correctly follow this video tutorial for resetting or setting up your passcode Code Setup TutorialPlease let us know if these steps resolve the issue or if you need any further assistance We re here to help Very disappointed in poor useless quality of the support answers provided

Delivery was quick and free Safe is just as described Perfect

The keypad on my safe started malfunctioning after a few weeks Their customer service was great and sent me a replacement within a few days The safe itself feels sturdy and well made For the price I don t think you can beat this quality and level of customer support

Customer support chat was awesome Got the help I needed So good to know that if I need help with replacing lost keys you are there for me

After moving I lost the key to my safe and was panicking because I really needed to access what was inside Thankfully I was able to order replacement keys directly from their website At first I forgot to provide the serial number and previous order receipt but their team reached out to me quickly to made sure I submitted all the necessary info I could tell they took my request seriously which meant a lot to me They even helped expedite the process and I received the keys earlier than expected So grateful for their fast professional support Truly a lifesaver