Isle4dogs Reviews

Missing item and very poor customer service

This company is not professional Paid for items one arrived then the others didn t when messaged to find out where the items were that were paid for requested for order number which was provided and then ignored This company does not have good customer service at all Deffo do not recommend awful customer service

Really terrible customer service

Really terrible customer service They didn t send out an item I ordered when I asked them about this they said the item wasn t available and afterwards refunded me fine but I feel I should have been told about this prior The coats I ordered were only just too small so I asked about their returns process was told I have to pay for return and when I told them that the parcel tape they used was difficult to stick any other tape on top of was asked to return in original box I was met with aw bless no problem thankyou very strange Proceeded to use half a roll of parcel tape just to close the box This was delivered to them a week ago so I just rang and was rudely interrupted on the phone with a woman telling me to email that she was busy and I need to send the order information over and that the processing time was 14 days Had a raised voice over the phone and I thought it was really rude and had no email from them to say they had received my return so have unfollowed on instagram and will now be seeking a refund

The customer service is appalling

The customer service is appalling They do not have any manners nor do they know how to speak to people in a correct manner it s unbelievable the fact that they run a business and do not know basic good customer service it s ridiculous

Currently disputing with paypal

Currently disputing with paypal do not use this website This website shows pretty dog beds and clothes they are not what you think it is the kind of stuff you would find on temu horribly cheap and nasty i ordered a dog stroller it came with a stain i let it go but wished i had not I recently purchased a dog car seat it has a disgusting mesh bag underneath the cushion what idiot designed this The mesh bag is huge and most dogs dig when making their bed so can cause nails to get caught in the matierial or it could even be a suffocation issue or choking hazard Seller didnt care about this the Seller said bag is not to be used unless putting the car seat inside You can transport a dog bed easily you dont need to stuff it into a mesh bag Its dangerous for the dog to have that underneath Its sown in its horrible the clasp is cheap plastic Worst of all the seller stated her dog uses it That poor dog There customer service is vile they want me to pay return postage for this and the postage will cost more than it is worth i could of bought this from temu for half the price and returned it for free They are heartless and dont care for their products or their customers avoid please there website is very attractive but it is not what it seems total scammers btw this dog bed cost 50 pounds it is light blue but comes in different colors please dont buy it EDIT just posted a review on their webiste under the product they have removed it within one day it was a fair and honest review of my expiriance and they deleted it they have not apologised im still disputing with paypal as they refuse to cover the return costs Saying it was as described it was not Vile company you get good service if you compliment them but if you have a problem they ignore you like they are ignoring me right now

Poor customer service

Paid for item and still waiting for delivery after a week Tracking info says the item has not been given to courier Emailed twice for an update with no reply used the chat function on website and the response was very blunt and rude Told me that delivery is not their problem and it s an issue with the courier I think their customer service needs to have a better understanding of the Consumer Rights Act especially around the point of a customers order being a contract between the customer and them and any agreement with the courier is nothing to do with the customer Some basic manors and an apology like Sorry about the issues let me look into it for you rather than You want refund or resend item goes a very long way

I ordered a harness based on their size

I ordered a harness based on their size guide for my French bulldog When arrived it was way to bigI messaged them asking for a exchange for a smaller size They said I could send back I sent back and never got my exchange This was back in November I chased it and my email was ignoredWould not recommend to anyone

Unprofessional

I will never order from this company again Despite having a contact us email on their site they just don t reply to emails Awful customer service Stick with the big companies

Don t bother

I looked at reviews on here and took a punt because I really liked an item they had for sale and I couldn t find it elsewhere I m convinced any 5 star reviews must be friends and family now I got a royal mail tracking code pretty quick but 2 weeks later it s still sat at we are expecting your item Seller does not reply to emails I have put a case in with PayPal to try and get my money back

May just as well have torched the cash I handed over to this outfit

Like many I was seduced by the bling and choice of this website I should have listened to my inner voice that said don t just don t I didn t They took my money right away gave a royal mail tracking number which says awaiting delivery they don t reply to emails or the online chat Their registered office is an industrial unit in Tilbury as is the owners address Stay away from this company You may as well kiss any money handed over goodbye or burn it instead You won t get anything from them