


ItaliaRail - Italy Train Ticket and Rail Pass Experts
Based on authentic user experiences
Robert Bobbym Monette
6731 reviews
N/A
6 months ago
Thieving system for lost property
Caught train from Rome to Florence Got off and realised I d let my hat in the 1st class carriage Asked female guard at Florence if I had time to get back on to get it before it left She didn t know Went to their website which stated go to station and report to custom services officer Went to Florence station and reported the loss to a female Customer Services Officer She was totally uninterested and claimed that because I d reported it on the day after I d left it in the carriage there was no entering it into the system so nothing further could be done Useless guard useless Customer Services Officer So what happens to all items left on trains that go unreported on the day Where do they end up I bet I know They keep them or auction them off Some thieving system this is One of these thieves is getting an expensive Filson hat Crap service crap people Stay well away from them and Italy for that matter This is our 2nd trip in 5 years and it was nothing like this in 2015 It s turned into a corrupt hell hole trading on its past that rips off tourists at every opportunity Never going back Will travel more in Australia where the system is honest and doesn t fleece tourists with lost property and revisit civilised countries like Netherlands and Iceland where there is not endemic corruption You ve lost my tourist dollar forever you thieves
JohnCRM
6731 reviews
N/A
6 months ago
There is no Benefit with Rail Aid
If you are traveling to Italy only once then avoid this scam called Rail Aid It has no proper benefit which helps at the time of need Very pathetic rude customer service I missed my train because my flight got delayed and Rail aid support is not available 24 7 on phone It told me to leave a voicemail So I did not get any help when I needed The customer service is not on Italian hours It is based on US eastern standard time I had to buy a brand new ticket double the price of what I bought to get to my destination When I finally got hold of customer service they told me to file a rail aid claim and they will review it for approximately 30 days and give me a credit if everything looks genuine I said I am not coming back to Italy again to which they replied it s not their problem So basically I paid x amount to buy the ticket then I paid 2x to buy new ticket and there is no guarantee that I will get x credit and even if I get x credit I can t use it because I am not coming back to Italy So beware it s a scam I made mistake by not doing enough research about it and I paid a huge amount of price for it Very disappointing and stressful travel experience
Stuart Campbell
6731 reviews
N/A
6 months ago
I am American leaving in Italy
I am American living in Italy I wanted to buy two-way tickets from Terni to Rome I thought that everything is fine but I got an email saying that they had to cancel my reservation because they were unable to verify my information The email was from Briana K reference to TRE-MY1F-LGCD-2Z6Y-B I didn t understand what does it mean that they were unable to verify my information they had my Italian as well as my US phone and nobody contacted me Then I tried again using another email and another credit card but got the same result This time the email was from Chris S and the referral was to a request 175391 January 30 and my order number was TRE-Z7ZZ-6GTZ-LW2U-J This time I called them but got an answering machine I left a message explaining the situation asking them to call me back but nobody bothered to do this I was really very disappointed from the service I got or should I say for the lack of it
S
6731 reviews
N/A
6 months ago
Stay Away Book Travel direct and not through this unethical third party
This company is taking advantage of people during the COVID situation by not changing their refund policy My whole trip was cancelled and every other business refunded my money or loved my reservation to my new dates - except this one They use some bs excuse that they are a third party and can t refund because the Italian train company hasn t changed policy Shameful Do the right thing trenitalia
Craig Banfield
6731 reviews
N/A
6 months ago
Read the reviews before you book
Don t ever book with this company If you don t believe me 73 of all books are pissed at this company I lost my money I m so fed up here in Italy Be careful Check things out Please
arihanta jain
6731 reviews
N/A
6 months ago
Paid for tickets failed to arrive by email
I booked 5 tickets from the airport to Rome Termini and the tickets were never emailed to me as promised I sent 3 complaints on the contact forms and none were responded to I don t know where to escalate this to
Alice
6731 reviews
N/A
6 months ago
Train from Florence to Naples took 6
Train from Florence to Naples took 6 hours for a 3 hour trip The bathroom was dirty trash at every table they ran out of water and food No attendants no help no information Bad trip
Zoriana Sand
6731 reviews
N/A
6 months ago
Scamdalous
I booked they cancelled within 10 minutes then linked me to a page on their site to rebook at 3 x the original cost Mike Fuller CEO what scam is this
Raphael Peralta-Rawson
6731 reviews
N/A
6 months ago
Train strike
Train strike no alternative transport arranged just left waiting on the platform all day even ticket refund can take up to 6 months Even 1 star is 1 star too many
A Sparrow
6731 reviews
N/A
6 months ago
I used to think that only Deutsche bahn
I used to think that only Deutsche bahn sucks and is delayed until I come to Italy I have new respect for Deutsche bahn Italian train system is crashed Trains are 3 hours delayed Being on time is not their thing