Italiarail Reviews

There is no Benefit with Rail Aid

If you are traveling to Italy only once then avoid this scam called Rail Aid It has no proper benefit which helps at the time of need Very pathetic rude customer service I missed my train because my flight got delayed and Rail aid support is not available 24 7 on phone It told me to leave a voicemail So I did not get any help when I needed The customer service is not on Italian hours It is based on US eastern standard time I had to buy a brand new ticket double the price of what I bought to get to my destination When I finally got hold of customer service they told me to file a rail aid claim and they will review it for approximately 30 days and give me a credit if everything looks genuine I said I am not coming back to Italy again to which they replied it s not their problem So basically I paid x amount to buy the ticket then I paid 2x to buy new ticket and there is no guarantee that I will get x credit and even if I get x credit I can t use it because I am not coming back to Italy So beware it s a scam I made mistake by not doing enough research about it and I paid a huge amount of price for it Very disappointing and stressful travel experience

I am American leaving in Italy

I am American living in Italy I wanted to buy two-way tickets from Terni to Rome I thought that everything is fine but I got an email saying that they had to cancel my reservation because they were unable to verify my information The email was from Briana K reference to TRE-MY1F-LGCD-2Z6Y-B I didn t understand what does it mean that they were unable to verify my information they had my Italian as well as my US phone and nobody contacted me Then I tried again using another email and another credit card but got the same result This time the email was from Chris S and the referral was to a request 175391 January 30 and my order number was TRE-Z7ZZ-6GTZ-LW2U-J This time I called them but got an answering machine I left a message explaining the situation asking them to call me back but nobody bothered to do this I was really very disappointed from the service I got or should I say for the lack of it

Stay Away Book Travel direct and not through this unethical third party

This company is taking advantage of people during the COVID situation by not changing their refund policy My whole trip was cancelled and every other business refunded my money or loved my reservation to my new dates - except this one They use some bs excuse that they are a third party and can t refund because the Italian train company hasn t changed policy Shameful Do the right thing trenitalia

Read the reviews before you book

Don t ever book with this company If you don t believe me 73 of all books are pissed at this company I lost my money I m so fed up here in Italy Be careful Check things out Please

Paid for tickets failed to arrive by email

I booked 5 tickets from the airport to Rome Termini and the tickets were never emailed to me as promised I sent 3 complaints on the contact forms and none were responded to I don t know where to escalate this to

Train from Florence to Naples took 6

Train from Florence to Naples took 6 hours for a 3 hour trip The bathroom was dirty trash at every table they ran out of water and food No attendants no help no information Bad trip

Scamdalous

I booked they cancelled within 10 minutes then linked me to a page on their site to rebook at 3 x the original cost Mike Fuller CEO what scam is this

Train strike

Train strike no alternative transport arranged just left waiting on the platform all day even ticket refund can take up to 6 months Even 1 star is 1 star too many

I used to think that only Deutsche bahn

I used to think that only Deutsche bahn sucks and is delayed until I come to Italy I have new respect for Deutsche bahn Italian train system is crashed Trains are 3 hours delayed Being on time is not their thing