Itella Reviews

I wonder why this company still works

I called the itella lt service 3 days in a row in the morning at lunch and in the evening I politely asked where the package was and when it would be delivered the manager assured that it would indeed be delivered the NEXT working day the next day the same story again and the next day the same song ITELLA if you really care about your already very low ratings which can be seen from the reviews EVERYWHERE then this is definitely not the way to score high You don t really care about your customers and just wasting our precious time no delivering our parcels on your estimated day and time Most of us are working people and we can t just sit at home for two hours every day and wait if itella courier will deliver or not The last time after I checked the status of the package it was written that the time was agreed with the recipient but the courier did not even bother to call to notify and it turns out that he was not thinking to deliver just finished his work and marked any option in his itella software so he coulf f k off from work and when I called to customer service the tenth time in few days manager said they ll attempt delivery TOMORROW tomorrow again Well it s a complete mess You have to deliver the parcels when originally estimated but not at the tenth attempt Your drivers are completely lazy and have too much freedom to decide when they wish or they don t to deliver the parcels If they don t have many parcels towards direction you live don t hope to get your parcel soon they are not going to deliver it The worst delivery or rather NON DELIVERY company in Lithuania Avoid everyone especially sellers as it is really not good for your own reputation Buyers be also aware as you will be wasting your precious time