VELUX blinds and shutters for roof windows roofblinds co uk
Based on authentic user experiences
Ashley Tyson
6732 reviews
N/A
5 months ago
1 star
Itzala does not state on the main website that it is an overseas company Hungary with no Returns address in the UK there is a returns address in the very small print in the Terms and Conditions but not in the ordering process I have just had to pay 31 postage to return a blind which was the wrong size I would not have used this company if I had known this could happen I think this is very misleading
Diane Wilson
6732 reviews
N/A
5 months ago
Deceitful and hidden costs
Like the other reviewer here I bought a Velux blind from Itzala s website roofblinds co uk The colour wasn t what I wanted so I wanted to exchange it for a different product But the cost of returning it was very high because Itzala are in Hungary So they make returning goods difficult and pretend to be a UK company Dishonest bad service and I would not use them again
B
6732 reviews
N/A
5 months ago
Beware be very careful Tries not to operate under UK law
This is not a UK firm and tries to operate outside of UK Law the distance selling regulations Their terms and conditions state Hungarian Law However any purchases made through the UK must operate under UK Law If things go wrong you will have a challenge See other reviews
Liam R
6732 reviews
N/A
5 months ago
Total con
Over 500 spent on blinds had issues with both of them and will not sort problems Avoid
Heather Way
6732 reviews
N/A
5 months ago
What total rubbish I ve had to cut the
What total rubbish I ve had to cut the ally add ons to be able to fit them
Jerry Maxwell
6732 reviews
N/A
5 months ago
Terrible Service Start to Finish
Order place money debited no order sent and no order received Ignored communication and eventually had to involve governing body
Craig
6732 reviews
N/A
5 months ago
bought what was described as a blackout
bought what was described as a blackout blind for a velux Good price and great service from Itzala but by no stretch of the imagination can this be classified as a blackout blind the light streams in and the glare has hardly reduced at all most disappointed
Mrs L Garbett
6732 reviews
N/A
5 months ago
Where s my order
Placed an order in the 15th of July The order was dispatched on the 28th of July Its now the 8th of August and still no sign of my blinds I ve had communication with the customer services via email and have been offered to make a replacement order
Bernadette
6732 reviews
N/A
5 months ago
Very deceitful company
Very deceitful company - when I ordered on 31st March it said 5-7 working days and would be delivered by Parcelforce Have today got notification that parcel will be delivered on 17th April by DXGive the impression that they are UK Company and will only deliver within UK but are actually based in Hungary which only becomes apparent once order has been processed Contact details are a UK telephone number Have nothing against foreign companies but hate deceit and lies Have no faith I will ever see this 800 order
Mrs L Garbett
6732 reviews
N/A
5 months ago
Velux branded blinds at a great price
Really pleased with the Velux blinds I ordered I saved over 114 by ordering them through Itzala rather than from the Velux website Delivery was also fine as they arrived within the eight working days they had quoted