Ivie Reviews

Very poor Very bad customer service

Very poor Very bad customer service and the new smart meter is worse then old abut 4 year old app itself doesn t work shame and you have to pay for updates version of this silly smart meter

Can anyone explain with ZERO jargon how

Can anyone explain with ZERO jargon how to setup an IVIE Bud smart meter monitor I have damaged my existing monitor

My God I ve lost the will to live

My God I ve lost the will to live Have tried numerous times to set up my new Ivie bud display unit four hours and three emails later and I just want to return and get a refund but I m not holding my breath in that one

Useless stop working in less than

Useless stop working in less than month Still waiting for support to offer me a solution Stay away from it if don t want to trow 50 tru the window Update 14 12 2023 new replacement IHD arrived and can t be activated stuck in process Try to delete my account and create another one of course going worst not let me make another account but deleted my old one what a amazing experience Every one stay away not even try this rubbish Another update Just received answer from customer support and they blaming smart meter for bad communication Of course this is not true and they know that really well but can t said the truth Ivie bud is a worst made IHD in the market Full of bugs non customer friendly and if something happens tru the activation you are done Nothing can be made because device can t be factory reset First even device without factory reset And they started blaming smart meter which communicate perfectly well with my old IHD which is come back on duty again and work like a charm I decided to move to ivie because had online monitoring but that s only if you are lucky enough to activate it AVOID company without telephone number for contact talks already to much about future experience

Scam

Scam As per other reviews it s impossible to fill two tubes full of blood from a finger pr1ck What an evil trick And it s obvious staff or associates are writing good reviews and down marking genuine negative reviews

Products dont work aggressive and unhelpful customer support

You can check on their website that the Ivie Bud meter works at your home Turns out it doesn t work Ivie blamed everyone bar themselves Argued like mad rather than provide any form of assistance or refund Had to threaten legal action to get them to do anything Nasty people to deal with Shout out to Alex at the Ivie team would wouldn t recognise a customer if he fell over one Definitely avoid this company - not a recommended experience AND A COMMENT ON IVIE S DISHONEST REPLYYour web site confirmed that the meter at my address would work fine with the Ivie Bud It didn t It s down to Ivie to organise with the energy suppliers you work with the interface with the meter - it has nothing to do with your customers As established the unit failed within the 12 month warranty period I contacted you and you refused to do anything whatsoever to help It was only when I threatened to take you the the small claims court that you made any progress because yes third parties including the Ombudsman were indeed holding you to account As you correctly state this is an excellent result for me as a customer however it was brought about entirely buy my threats of legal action to get you to address your legal responsibilities Shame on you for your dishonesty but at least everyone gets to see your deluded response and the type of company you are when it comes to dealing with customers BUYER BEWARE

Far worse than you can begin to imagine

I was forced to spend 50 to buy one of these displays because E On Next refused to supply one when taking an energy supply contract with them at a newly purchased property and there weren t any alternatives at the time It works as a visual display but does not provide any cost effective benefits It does however offer a monthly draw to win prizes This is where things go from the ridiculous to the down-right offensive To enter the draw you have to acquire points by making savings based on your own assessment of your energy usage You then convert these points to buy tokens to use in the monthly sweep-stake There is no explanation of what prizes are on offer and as I think you will see there are good reasons why they don t publicise the prizes but as a winner I can help you with this What can you win You if you win the sweep-stake can be the lucky beneficiary of a monetary discount towards the purchase of a solar energy system However if you take-up this offer and contact the solar energy supplier that you won your prize for your troubles will just be beginning These companies are notoriously aggressive in their marketing Presently I have a complaint ongoing with the Information Commissioners Office ICO regarding the refusal of the solar energy company to respond to my Subject Access Request SAR and to remove my details from their records Following this complaint I will be making a separate SAR to Ivie regarding the manner in which they use hold and distribute my personal data In summary I would not recommend Ivie in any Circumstances FAO IVIE - INVITE TO RESPOND I am fully aware that you are monitoring my review and you have objected to elements of my review so I d like to give you the opportunity to be clear and transparent for myself and other readers of this legitimate review I am one of the lucky winners of your monthly sweepstake notified by email which I have retained and the recipient of a 550 discount towards the cost of a new solar energy system on the condition that I complete your online questionnaire Would you kindly inform me how many solar energy installers will be provided with my personal details and the names of these companies if I complete your questionnaire

It doesn t work AVOID

It doesn t work Ivie blame EON and EON blame Ivie I absolutely regret spending 50 on a completely useless item