Ivycopenhagen Reviews

Best jeans ever

Easy to order arrives on time For those ordering from the UK keep a single order under 135 to avoid import fees It would be good if the website advised that too

I wish for a descrition of the sizes

I wish for a descrition of the sizes if it s tru to size big or small Would be helpful

The worst customer service as it is non

The worst customer service as it is non existent I tried to contact them by phone and by mail as well on facebook and no one replied A joke

Customer support is not up to standard

Customer support is not up to standard Returns are very difficult and costly I expect more from an online retailer in 2022

Oseri st f retag fraud Angivet telefonnummer phonenumber out

Angivet telefonnummer phonenumber out of order E-mail out of order

DO NOT BUY FROM HERE

DO NOT BUY FROM HERE I got scammed their clothes are cheap and from china and they WILL ignore you if you try to cancel an order until its too late to cancel the order so you haft to pay them back

No routines for returns Money lost

I ordered a pair of jeans which unfortunately didn t fit So I returned them at my own cost half of the value of the jeans and then the return was not picked up by IVY and sent back to me The Postal Service in Norway now have a problem because I don t want the jeans back So IVY what will happen with this It doesn t help me or the postal service Posten Norge that you wrote a nice message in December when you don t have routines for picking up returns Does this mean that I have lost almost a thousand kroner plus all the inconvenience The parcel has been in the postal system for 3 months Here is my first message and IVY s response in December 2024 The jeans are nice but the return is too expensive The jeans are nice but unfortunately too big And it is actually expensive to return it having to pay completely for the return myself means that the expense is half the value of the price I paid for the jeans So there is a potential for improvement on returns from abroad A company should be able to get better prices than each customer alone The way things are now I can t take the chance on ordering again Datoen for opplevelsen 02 desember 2024-----------------Svar fra Ivy Copenhagen10 des 2024Dear Maiken Thank you for your honest review We re glad to hear that you like the jeans but we re sorry that they didn t fit and that the return process was costly for you We completely understand your frustration especially with the high cost of returns from abroad Your feedback is valuable and we ll definitely look into how we can improve this such as negotiating better return rates for our customers We hope you ll consider giving us another chance in the future and if there s anything we can do to assist you further please don t hesitate to contact us at infoivycopenhagen comBest regards Ivy Copenhagen - Maja

The jeans are nice but return too expensive

The jeans are nice but unfortunately too big And it is actually expensive to return it having to pay completely for the return myself means that the expense is half the value of the price I paid for the jeans So there is a potential for improvement on returns from abroad A company should be able to get better prices than each customer alone The way things are now I can t take the chance on ordering again