Iwa Reviews

Beware of IWA attempts to invalidate your warranty

When I originally registered my conservatory warranty with the IWA I wrote requesting confirmation This confirmation stated that no additional paperwork was required and that I was correctly registered Now a few years into the warranty I need to correct a faulty window unit The IWA have now ignored my warranty registration and insist on bank statement proof of instalment payments from over four years ago They were not interested in the installer s endorsement of receipt of full payment on the original warranty registration and they also insisted on me providing documentation they had already confirmed they had at registration Effectively my original warranty registration is redundant and I have to prove each and every instalment payment via my bank and re-provide info they are sitting on Unless I comply my warranty is invalid Now having to wait 8 weeks before I can contact financial Ombudsman I paid for this service when I bought my conservatory - what a scam

IWA are as bad as Safe Glaze uk as they

IWA are as bad as Safe Glaze uk as they will not refund any deposit that they claim to provide protection quarantee for as they have conditions that are only known to them I am glad they have been reported as I have also reported them to Trading Standards and Home Improvement Ombudsman Something has to be done to stop people getting tricked out of thier hard earned money

Beware

Beware My claim has just been rejected as I paid for the remedial work before submitting the claim form despite the claim form asking me to attach proof of payment It seems like this is set up to deliberately invalidate claims

Their website claims 10 years peace of mind with no hidden small print - not my experience

My installer went into liquidation as they couldn t afford to rectify the problems found in a number of their installations caused by faulty materials just over a year after completion Initially IWA tried to refuse the claim because they said that I didn t have the right documentation but when I produced the correct docs they then rejected it for a completely different and obscure reason You are very clearly led to believe that the Company ceasing to trade would be exactly what the IWA insurance is designed to cover but no - apparently the small print says that if the faults are discovered BEFORE the installer goes bankrupt even the day before then you are not covered How ridiculous is that Their website claims 10 years peace of mind with no hidden small print I don t think so I wish I had looked at this site and seen other people s experiences with IWA before I went ahead but the Installer I was dealing with seemed so good that I wasn t expecting to ever have to claim My experience with IWA is clearly not unusual so I will now take the matter up with the Financial Ombudsman I would not want other people to be let down by IWA in this way

No contact details work

Their phone number doesn t work Their contact us form on the website doesn t work And there is therefore no way to contact them when you need to claim your deposit back

My IWA battle continues

IWA have tried on several occasions to invalidate my insurance using different reasons I have had to fight and fight to i get them to accept I am insured and ii to get them to accept the faults I describe are covered Finally after weeks of emails and sending dozens of documents they are sending an assessor out We ll see Oh and they don t cover paintwork or finishes apparently So that part of my now bankrupt supplier s guarantee was absolutely worthless Who knew that you needed to look at reviews for the insurance company covering your window guarantee If I knew then what I know now I would have steered clear

IWA biz bundled my warranty off to Elite Insurance who ve gone bust

I have a warranty with IWA biz covering my replacement windows and doors until January 2022 I reported a window fault to them recently and was sent the usual forms to complete and return which they then responded to by saying my full claim file had been sent to Elite Insurance as underwriters and a phone number was given This was a change from the usual procedure where once they d checked the details an appointment was given quite promptly and the fault rectified As I d heard nothing after a week I checked Elite Insurance online and saw they went bust last December 2019 I phoned IWA and after a prolonged discussion was told to ring the Elite number as Marley Risk had now taken over responsibility I did that and was told the situation now is that PwC are acting as administrators and that what may happen is that I ll have to get an independent quote - at whose cost - submit it to Marley Risk and that if accepted only 90 of the repair charge will be covered leaving me to pay the other 10 Very complex situation surrounding these replacement windows guarantees and warranties and what I m no clearer about -despite trying very hard on the phone - is just how IWA biz can still advertise for business but claim no responsibility for putting right my window because they ve bundled my warranty off to an underwriter that went bust last December and also state that they didn t have to inform me of that fact when they received my request for repair Needs further investigation

Read the small print

IWA depend on small print to get them out of their Comprehensive Guarantee I would not recommend anyone accepts an IWA backed certificate