No customer service No refund
Date change for tickets was needed due to Covid website stated that was no problem Was told to rebook and send the new booking ref for a refund No response to numerous emails no refund
Anne
N/A
Do not use direct debit or anything
Do not use direct debit or anything that automatically takes payment for membership IWM will not respond to your email on cancellation of renewal for annual membership and contrary to your intention they will automatically renew membership taking your money by force No customer service at all to speak of and will not be visiting or donating ever again to them
Stuart Hopkin
N/A
Very poor customer service
Very poor customer service as regards an online purchase in the museum shop Order placed paid for and acknowledged then no goods arrived in over 3 weeks time Inquiry placed via e-mail and response received to the lines of they can t trace the payment I had to contact my credit card provider 45 min wait time on the phone who assured me that the payment had left my account I supplied this information and screenshots to IWM and no response to date Attempts to contact them via telephone not successful as there is no phone number for the museum shop customer services on their website and the reception number just goes to voicemail with no subsequent reply The credit card provider now advises to submit a chargeback claim for refund Very disappointing in particular as we are members and long term supporters of the IWM Such poor customer service ruins a great cause What a shame
Pilar castro
N/A
I drove 50 miles with my Grandson for
I drove 50 miles with my Grandson for his first visit to a museum Took 20 minutes to look around and could be done in 10 Absolutely appalling What is a very large building is mostly empty space Very few exhibits and what there is are unimpressive So disappointing for a first visit for my Grandson A complete waste of time and effort
David S
N/A
online shop stole my money threatened by delivery driver
Do not order from the online shop ordered a 300 coat and did not receive my parcel The website would not let me contact directly about this issue and had to do so via PayPal The delivery driver called me and was threatening towards me and claiming that someone had signed for the parcel I explained that nobody was in to receive the parcel so it was impossible for this to happen and as stated on the IWM website that somebody would have to be in or they would not deliver it It seems that delivery driver left parcel in an unsafe place and may have gotten stolen It took weeks to get responses from IMW customer care but was told there s nothing they can do Not only did they basically steal money from me the behaviour of the delivery driver was unprofessional and intimidating
Linda Rudkin
N/A
Terribly unpleasant
Terribly unpleasant unhelpful and rude staff I also spotted at least ten different members of riot police who intimidated the patrons in the waiting room of the museum The gift shop also does not seem to take the severity of WW2 seriously as they sell ornaments of Santa on a fighter jet I do not recommend for the 30 ticket
Phil
N/A
ABSOLUTE CON ARTISTS
ABSOLUTE CON ARTISTS Parked in their ticket less car park which clearly states 4 hours 5 only to be charged 15 80 by NCP This was Trafford IWM Absolute rip off stay clear park elsewhere if attending You lot should be ashamed
Judi Goodwin
N/A
Morse code kit 22 finally price 63
You do not shop online if you are living overseas I placed a order online and the price was 35 with delivery charges they advised you about the taxes you may have to pay buy What a surprise when the item arrived and they charged me another 28
W Smith
N/A
25 uk pounds postage and 36 customs
25 uk pounds postage and 36 customs and tax They then send champagne glasses and not the whisky glasses that I ordered Incompetance that Churchill would not have allowed Do Not Order from outside of the UK
Lastman Standing
N/A
The Troubles Exhibition IWM Salford
Removal of the Troubles Exhibition or at least a warning notice so that veterans who were involved in the Northern Ireland conflict especially those suffering with combat PTSD are aware of how biased towards the IRA this exhibition is I took 10 veterans 4 of whom had served in Northern Ireland Every one of our party was disturbed by the fact that the British Army involvement in the Northern Ireland conflict was glossed over It seemed that Craig Murray was more interested in glorifying certain members of the IRA than giving an unbiased perspective of the conflict
