Iwoot Reviews

Gift said to be in stock and ordered

Gift for my daughter said to be in stock on IWOOT and ordered waited checking my order daily was even told by email on chasing them that it will be despatched in a few days before I was eventually told by automated email 7 days later it wasn t really available or even delivered by the manufacturer to IWOOT They never had it despite saying in stock By that time wasn t available anywhere else at that point before Christmas Why list items in stock if they clearly arent in your warehouse Maddening and borderline dishonest Had to start again from scratch for a disappointed daughter this Christmas I was given the option to cancel all items on the order as I was sick of them I asked for cancellation two days later they despatch the other items Thanks for nothing IWOOT Totally laughable service all the way through Avoid

Order placed on the 30th of November

Order placed on the 30th of November Recently received an email stating that they are aware that item hasn t been dispatched yet No further contact as of yetOrder number 443019400622

Misleading delivery dates at PoS

Bought a present because it was the cheapest online waited 10 days longer than the expected delivery date but found no straightforward way to cancel When it arrived I had already made a purchase from another company Had to pay 8 delivery cost to return through no fault of mine Avoid they price it cheaper but they cant seem to deliver

Advised various dates for delivery

Advised various dates for delivery item has arrived Royal Mail tracker not updated as they are still waiting for the item to be sent to them from Iwoot Quite clear the product I ordered was not in stock but instead of being honest and refunding my payment they keep lying I now have a very disappointed 8 year old without an advent calendar and it s too late to find a replacement Will not be using this company again

Ordered slush puppie maker it dose not

Ordered slush puppie maker it dose not make slush just cold flavoured water costs a lot to run Reay poor product waste of time and money if I could score less than one star I would

Don t waste your time go elsewhere

I have not received my order and it is currently 9 working days I have messaged several times and they cannot give me a dispatch date They cannot cancel even though there has been a warehouse issue I have the returns label but no order Absolute joke Final got a vague 5 working day dispatch time Now no longer required Awful do not buy from them

scam company

sent items back months ago after they delayed my delivery now refusing to refund me and have banned my account due to complaining too much what a joke have all the proof necessary to win a court case and will if they don t sort this

Ordered an item but not delivered

Ordered an item and received an email to say it would be delivered on one of two dates Nothing arrived Now all they say is that the tracking shows it s delayed but no reason given and no new delivery date Hopeless customer service and reading other reviews it looks like I won t get a refund

Never EVER use this site

Never EVER use this site 1 star because I can t give zero Order weeks ago order was never confirmed but they took my money anyway Products were supposed to be delivered 2-4 days but never heard anything from them Put a claim in with credit card company as couldn t contact them They have now delivered products apparently 3 weeks late and too late for the holiday We are now away so no longer need to product s thet we don t have because we aren t there and can t return HORRIBLE company and should be report I have reported for breaking contract as they shouldn t have taken money until order was confirmed No way to cancel the order

Buyer beware

I was a returning customer and in previous years had a positive experience This year simply dreadful I ordered in late November some Christmas presents and part of my order was despatched mid December I started chasing up the remaining order which happened to be Christmas themed t shirts It is sad that a lot of companies including this one elect to have no contact number and are only contactable by online chat which was down more than active or email What should have been a 5 minute conversation was strung out over several weeks I missed Christmas deadline and raised the issue via PayPal Miraculously this seemed to spur IWOOT into action and I got the remainder of my order delivered in New Years Eve Christmas themed T-shirts a week late Completely useless I will never use them again I urge anyone to shop elsewhere as the customer service is non existent