Izotope Reviews

Useless customer support

As others have experienced recently they took my 40 dollars and did not send me the download They sent me an email about how I was sent the download in a separate email but I was not Yes I checked the spam folder There is seemingly no way to contact somebody about this their customer support thing on the website is laughable You can t type anything This is the most insane thing I have ever seen from a company that is supposedly legitimate Plus I had to jump through 50 hoops after paying to get their ridiculously unnecessary and dumb download portal installed just for nothing to ever come of it after several hours What in the name of f-uck are these people thinking How is this a business

Constant login issues

Bought ozone 11 pro in black Friday sale still haven t got my product in downloads It s been five days now I was even promised a free voucher because of the stress and inconvenience this has caused with my work and clients That email never arrived after 24 hours that Alex had said would happen Also saying my case was resolved when it s not solved as the download is nowhere to be seen not even in my other native account I can t ring I can t complaint just a stupid website for support taking me round and round getting nowhere as the downloads not even present I wish I never would of purchased it and I want Native Instruments Izotope to see this message because there is no way I m going to buy from you again if this is the sort of treatment you get and the product still cost over 250 in sale I feel like I ve been robbed You need to improve your service a lot more It s absolutely useless when you have my problem and there s no download being produced and no way of just talking to someone or at least answer bloody emails instead of just not replying for days My advise get Fab Filter I wish I would have done instead of this joke of support

Deeply flawed ever since the company merged with Native Instrument

I m not sure why but there s often some kind of problem with authorising the plugins License not found half of the time I try to use them I then have to login to the product portal which for some reason can t store my password so I have to dig it out from my password manager every time Extremely frustrating and really killing the productivity Horrible user experience If the plugins weren t great I would give up on izotope for this reason only and never look back Also I can t really since I have a number of projects in progress using izotope plugins so if I were to cancel my subscription I would have to redo a lot of work with alternate plugins If you haven t gotten stuck with them yet I d recommend to avoid getting into this trap However the plugins are great the times you get it to work without massive frustration This review relates to the subscription model don t know if the same issue applies to purchased products

What Izotope now called NI calls

Since they merged with native instruments problems rise I Could not for some time now have my login credentials filled out by my password manager because the login-site is now a native-instruments-subpage - credentials get thus confounded with my NI-credentials Right now there is no possibility at all to log in - GUI always says something went wrong during login No updates possible Unfortunately it remains misterious what exactly went wrong If You just want to use Your software instead of dealing with such problems - don t buy Izotope anymore

I emailed them about authorizing a

What Izotope now called NI calls Customer Service is a complete joke You can only deal with them via submitting a ticket and their response time for a simple purchase problem is so far nearly one week They get back to you days later ask a question then they don t get back to you again What a nightmare this company has turned into they once were quite good

Izotope gone down the toilet

I emailed them about authorizing a slightly older version of RX with the brand-new serial number I purchased and I never heard back Then I went to email them again and I got an automatic reply saying my ticket was closed How could it be closed I never got a reply the first time around THE WORST

I tried use A plug-in called vocal

This company has gone down the toilet Two weeks on still heard nothing back for help after buying the new Trash plugin which won t fully load Valuable studio time wasted and much frustration I won t be buying from them again AVOID

so i download isotope vinyl to use it

I tried use A plug-in called vocal doubler on my projects but it is the reason why my projects crashed and Now i can t open a single projekt with This plug-in It would be Nice if it worked