Izulights Reviews

Bought a light in march and its

Bought a light in march and its currently mayHavent received itNo updates since march on the shippingCant get a hold of anyone thereEmailed twiceMessages their social mediaMy order KL7521 never even got any updates since march

Slow shipping and no customer service at all

Product itself is good and matches the pictures Only problem is that IZU lights itself is pretty unprofessional Took about 1 5 months for it to arrive No way to get in touch they didnt reply to emails or instagram DM s I personally will not buy from them again I will go to someone else who sells the same product

I ordered a light and got a

I ordered a light and got a confirmation email shipping on their site says 1-2 business days and it has now been 2 weeks and the light hasn t even been shipped whatsoever Tried to contact through email and through Instagram and no reply on either of those pretty frustrating considering a paid 30 Dollars for a light that hasn t come order KL7534 Update - they replied and told me to email them for assistance so I did and got a reply fast the person was very nice and explained why the delay Also offered me a free light to be added to my order Very satisfied with the customer service Welp back again got a tracking number and whenever I check the tracking number for my package it says that the number Doesn t exist and I emailed Izu lights about it and no reply again just want my package it s been like 3 weeks sense I ordered

Where s my order

Where s my order Order KL8092 confirmed december 2nd Order on the way the 7th Then what Well nothing 1 I have not received the damn light 2 the tracking ID is not working not valid and 3 the Izu-people haven t bothered answering my emails on where my order is It was meant to be a Christmas gift for my daughter I wonder if it will turn up at all and considering other posts here on Trustpilot regarding the customer service I doubt there will ever be a refund or another shipment for free

I would give zero stars

I would give zero stars if possible I placed an order on December 14 SD1191 and it still shows a status of unfulfilled I have made multiple attempts to contact for an update but no answer by email or instant messenger I just want the merchandise I paid for

Saw an instagram ad about their led

Saw an instagram ad about their led lamps so I decided to buy one They re very bright and shipping was not too long I ll sure buy more in the futureEDIT I ordered from Germany

Bought a week ago

Bought a week ago package just arrived Great addition for my desk and love the fading mode on the lamps Price is not too much and definitely worth it I will surely buy more in the future

Bought a neon sign from them 7 days ago

Bought a neon sign from them 7 days ago and it arrived within a week They even added a free led lamp with the purchase which is nice I definitely recommend making a purchase

Well Pleased with Service Product

Well Pleased with Service Product Before after and when my purchase arrived I continuously asked questions regarding the product and delivery Replies were fast and short efficient apart from one occasion where I asked if it was possible to pay extra and receive it faster this was ignored but I just assumed it was not possible otherwise they would ve responded That s fair enough and no issue at all on my book as they still delivered in time even though There was an issue where my chosen design was still doable but the final result was not up to their standards therefore I was contacted with a explanation and new design that was almost exact to the one I wanted very few minor changes that if they hadn t mentioned I wouldn t have noticed for the wolrd Ordering again in a couple of days and definitely recommend 10 10 Kind regards Frank