Jackssmallengines Reviews

I ordered two key at 2 am online for 7

I ordered two key at 2 am online for 7 plus dollars shipping stated 8 and some change When the order was place shipping went up to 29 plus dollars I canceled the order on the web site I called the company at 12 Noon EST the same day to cancel the order The guy I spoke to said the order was packed and on the truck with 500 other box and could not be canceled I find that very had to believe this company with all the complaints filed against it on file with the better business b I told him that I will refuse the package and dispute it with my credit card and file a complaint He stated do what I want the order could not be canceled He stated shipping was expensive because it goes though Canada and is shipped by the post office The guy must not be knowledgeable how mail is shipped to Alaska He then state he would see about getting shipping reduced but could not promise anything because I m the one that place the order I believe this company is scamming Why would it give one price on shipping and then only after the order is placed it increases three fold without the ability to cancel the order and on the truck ready to ship in less than 10 hour I find hard to believe Watch out Amazon jacks is taking over

Alot better places to shop

Wouldnt ship my order since few parts were not in stock Called and emailed them several times to ship what was in stock Never got a response But as soon as I mention to cancel my order they had no problem responding to that

I ordered parts 20 03 20 from Jacks

I ordered parts 20 03 20 from Jacks small engines having had parts from them before The parts arrived 12 05 20 and the main part Shift fork asm costing 56 75 USD was missing I immediately sent Jacks an e-mail waited 3days and no reply Mean while I have phoned them 6 times waiting for 5mins each time and no answer Went onto Jacks website 18 05 20 and filled in thier form for any help again have not had a reply I will not be buying any more parts from Jacks

Over 2 months of waiting Still get extended delay status

I placed an order for over 2 months now They take your payment as soon as you place an order but never get the items ordered Called them twice both times they said the items are not in their warehouse and they are still waiting these from the manufacturer over 2 months now and no definite time when I m going to received my order I ended up cancelling them What a waste of time I just hope I will get my full refund They said 2 business days we ll see

Ordered carburetor for my trimmer

Ordered carburetor for my trimmer Talked to rep She said she would be sending a return label within two days They told me the part was in stock so whats the hold up Now she s telling me it s gonna be 6 weeks Now I m down for 6 weeks of work They have the worst customer service ever They want you to give up calling and get free money DO NOT BUY FROM THIS COMPANY

Deceptive selling practices bad customer service

This company advertises stuff as if it s in stock but in turn orders from a manufacturer or vendor You don t know this when you place your order You then get a back order notice and wait weeks to get your parts If they are unable to get something from the vendor they don t notify you and give you an opportunity to cancel They just ship your order incomplete You pay the whole shipping charge but have to get what was missing somewhere else and pay another shipping charge If you re unhappy they simply won t care Beware This is not a good company

Avoid Jacks Small Engines 105 Industry Lane Forest Hill MD 21050

I have been using Jacks Small Engines for several years lately customer service has gone south The website how list everything as in stock or in stock in two week Its deceptive marketing at best Last couple order took several weeks to arrive Last order arrived with broken parts after waiting three weeks for them to arrive When I called for RMA was told I would have to pay for shipping return and my initial shipping fees wouldn t be refunded So I paid nearly 20 to wait for three weeks for broken parts to return Stay away Jacks Small Engines 105 Industry Lane Forest Hill MD 21050 no longer cares about its customers

Painfully slow shipping and poor customer service

Their shipping and customer service is very very bad I have ordered parts from them that have taken over 2 months to ship not exaggerating Parts I might add that I needed immediately with no apologies Almost everything I order from them takes weeks to ship And to make matters worse they ve been purchased by another winner of a company Northern Tool

Order cancelled a week after purchase by Jacks with no explaination

Very poor service- I ordered 4 mower parts and 2 were showing in stock Jacks emails confirmation states 2 are in stock and they are awaiting supplier to deliver the other 2 on order- a week later I get an email saying order cancelled and a refund has been processed No apologies no one contacting me to discuss the order whatsoever I should have looked the their Reviews first