Jackwolf Reviews

AVIOD

I recently placed an order that the provider cancelled two days later They cancelled as I used a promo code that my parents used previously My dog is going run out of food I m so annoyed as loyalty means nothing If the promo code is only valid to one per house then they should have a restriction on the website or a warning I have emailed a complaint and await the response They say they care about our dogs health but don t care my dog will be restricted due to allergies I m furious I will edit this post when I get a response I guess I m forced to look at other dog food providers in the meantime I could cry as this is so stressful

They are fraudsters DO NOT USE

I ordered some dog food and had a confirmation email at 9 57 on Tuesday They say orders placed before 2pm are despatched same day and delivered next day Nothing arrived so I contacted them via their contact form and replied to the confirmation email at 3 45pm Nothing arrived by 6 30pm so I sent another email chasing it By 11 30am on Thursday I still had no delivery and no contact from them whatsoever and there is no phone number on their website They have taken the money from my bank and sent nothing and ignored all efforts to contact them I had to raise a dispute with my bank which may or may not get me my money back All the good reviews must be fake because I cannot be the only person they have scammed Don t use these thieves they are fraudulent scammers

Poor customer service and no loyalty

Poor customer service and no loyalty from this company whatsoever No phone number to ring for nutritional advice and they will not speak to any individual Ask for emails Not good when you need to discuss your animals health issues Customer for 5 yrs but no more Check them out before you buy

I would have been a new customer if

I would have been a new customer if they had replied to my email sent over two weeks ago I also noticed they don t say anything to other customers who have had a bad experience with them So I will avoid this company Thanks

Wow told I would get 25 discount on 2

Wow told I would get 25 discount on 2 orders Second order would not honour poor customer service via email only I have fed raw for 8 years and order around 800kg a year Opportunity LOST good luck with your business lots of competition with same product but better service

I was using your food for my Rhodesian

I was using your food for my Rhodesian ridgeback up to about 2 months ago I was told it s changed owners the duck is full of water and slimy my dog won t eat it anymore shame she used to love it

My pooch loves this

My pooch loves this Had been a fussy eater but finally found some food that she adores

grate food thats healthy for your best friend

I got my Tilly on Jackwolf the day I got her she has not stopped enjoying it I love that I can also order dried natural dog treats and containers to store them in The website is easy to use I shall go into that more later The staff are helpful and friendly The blogs are also interesting to read when you get time give them a read Raw feeding is scary at first but the more you read the more out get it The only bad thing I can say about Jackwolf Is it seems the 500g tubs Are either under or over the weight they are supposed to be I would like to see a raw food range in sausage wraps for those of us with smaller fridge freezers The hard plastic containers seem to take up a lot of space I love Shopify sites they are easy to use for all online users I can see why they have grown and are popular with your favourite brands in turn helping them grow in this case Jackwolf I love that I can track all my orders on the shop app and see where each order is The communication is fantastic the owners are in local dog groups on Facebook interacting and addressing concerns and issues members bring up from time to time I ve also gotten relevant emails from JW about price increases and the last order for the Christmas shut down It s understandable selling a meat product prices would go up over time I have just stuck to the original starter pack and then ordered the same again for my second order But next time I m thinking to order some individual ones like venison For a change so Tilly can try something else

I have tried various brands of raw for

I have tried various brands of raw for my bulldogThis is definitely the best He loves the food has no funny reactions to it ie - runny poos etc His poos are solid and easy to pick up on this food and he loves it Also it is easy to store as it comes in convenient plastic containers and there is a wide variety of flavours for him so he s not eating the same thing over and over again One container a day is perfect for his size so I don t have the bother of having to weigh it out and I just split the container into three meals for him My personal opinion is that it s the best raw brand out there Many thanks