Jaeger-lecoultre Reviews

Same experience as the other reviewer

Same experience as the other reviewer My watch was delivered on 31st July for a service according to their tracking Absolutely no correspondence from them since I have chased them up now and they ve asked for a service number which was never given to me on any of the emails or correspondence They asked for my serial number which should be on the warranty card but the warranty card is blank Horrendously stressful experience I ve tried phoning the UK office today and it plays the message that they are open from 9AM to 5PM yadder yadder and then disconnects I shall not be purchasing another watch from this manufacturer

Poor customer service and the product isn t great either

Bought a watch in October 2021- about 18 months ago Six weeks ago it started to keep stopping I went on a trip to Berrys in Windsor specifically for them to look at They decreed that all was well and it was just lack of movement by me to keep the watch wound- odd as my movement patterns haven t changed materially since I bought the watch The problem continued so I went on a special trip to the showroom in Old Bond St I walked in and the two sales people were occupied I stood there for 15 minutes with no contact or interaction Finally one of them said they would see if anyone was available to see me- which there was it was then agreed that there was a problem and I needed to leave the watch To do this I had to set up an account This required me to spell my name five times before the sales assistant managed to get it I am now told there is a manufacturing issue with the watch and they need five weeks to fix it Presumably I will then need to invest further time and money going to London to collect itSo in summary I bought a premium product which after 18 months stopped working To get it fixed I have put up with poor customer service spent c 150 on travel and wasted five hours of my time

Magnificent watches

Magnificent watches Really beautiful Will last a life time