Jaeger Reviews

I have purchased a dress via Amazon pay

I have purchased a dress via Amazon pay which was 10 days ago I have tried to find out where it is by using the link provided i have tried this twice and have had no response I have emailed the support customer service at least this time I had a generated email saying they had my enquire however I still have heard nothing Terrible service

They must try very hard to get things this bad

They must try very hard to get things this bad Ordered a shirt using my 20 Loyalty credit but the shirt unfortunately fitted like a tent so I returned itasking for an exchange in a smaller size Heard nothing after over two weeks so contacted Customer Service who advised that Jaeger don t do exchanges and that my refund would exclude my Loyalty reward - so the customer loses twice Needless to say they kept their shirt and will not sell me anything again and I have been a loyal customer in the past Avoid

I placed an order on 4 January for next

I placed an order on 4 January for next day delivery On 5 January I received an email from Yodel indicating that my parcel would be delivered during the day I waited in all day evening but the order did not arrive When I looked on the Yodel web site I saw that a tracking entry had been made ay 19 50 saying We tried to deliver your parcel but couldn t access your property Please check back for updates As I was at home at 19 50 the message was fallacious Also I didn t receive a missed you card The parcel was delivered the next day and when I asked the driver what had happed he said that his van had broken down I regard this as appalling customer service This is the second time very recently ie the previous occcasion was on 9 December that I have experienced problems with Yodel I can t understand why Jaeger continue to use them as they are totally unreliable and don t give a delivery window like other courier firms eg DPD I can only imagine that they are used on grounds of cost this is a very good example of you get what you pay for I have been a customer of Jaeger for over 60 years I use the on-line site as there is a wider range of items than in the shops but will not be buying anything else until they have sorted their delivery problems However I don t expect any action as none was taken last time I complained and so they have lost a good customer Looking at other reviews on Trustpilot there are many dissatisfied customers They need to pull their socks up Angela Greenfield

I wish I had read the other reviews first

I would question whether Jaeger now has any capability to provide a service to customers after my current experience - a previously loyal customer transacting for the first time since the business went into administration I didn t read the reviews before I wish I had I ordered a suit last Monday received an auto order acknowledgment with delivery guidance of 3-5 days After 8 working days total 10 lapsed days I hadn t received any further communications So I rang at 9 39am on working day 9 to check position I received an apology told that the company has had a system glitch and that my order would now be pushed through and I would receive the next day I accepted that without any further discussion I hadn t receive any communications about the next day delivery after that so I called the next day today to get an update I spoke to the same customer services advisor who told me that my order was now to be despatched that evening tonight and I would receive the next day When challenged the advisor explained again that it was due to a system glitch which had also affected the despatch yesterday and also that by the time she had sorted my order yesterday it was too late for next day delivery I called at 9 39am They had not sent me any updates but apparently she had a tracking number for me now You can understand why I had now lost confidence and asked that I my order be cancelled The advisor agreed to cancel my order and send me confirmation of refund back to my card that same day I will update on how well Jaeger did in its commitment to my refund

This was a joke with my claim when I

This was a joke with my claim when I was told the driver of YODEL could not locate the delivery he made And Jaeger informed me that I have to wait until they find out the situation and it took 10 days before sending a form to sign Very insufficient service A big surprise with their survival Goodbye

Gives Jaeger a bad reputation

This is for the new store in bourton in water that opened today Staff and store manager were clearly incompetent store manager looked like she didn t want to be there either couldn t manage or couldn t be bothered Staff were stood around chatting and parts of the store were a mess Won t be shopping at any Jaeger stores again

Avoid avoid avoid Terrible customer service dishonest poor quality

I returned two garments unworn with tags in I chased Jaegar multiple times by email with no response Eventually the two garments were returned to me with a note saying they would not accept the returns as they were creased and covered in white fluff Obviously when clothes are being sent via the post or courier they will be creased It begs the question Has Jaeger ever heard of an iron It s standard practice for clothes retailers to press returns it s absolutely ludicrous for them to refuse returns because they re creased As for white fluff I have no idea what that s supposed to be but I have both the garments here and there is absolutely no trace of it I bought something from Jaeger because they used to have an excellent reputation and my Mum got all her clothes from them It didn t even occur to me that I should check Trustpilot because I thought it went without saying Jaeger were trustworthy and reliable The quality of goods didn t really merit the price tag either LK Bennett and Boden are far better quality at the same price point It s incredibly sad that such an institution seems to have turned into a haven for scamming Really when ASOS and BooHoo can offer a superior level of service to what is supposed to be a high end supplier they really need to sit down and evaluate their business model I will never ever use them again under any circumstances

LATE NO CUSTOMER SERVICE

Arrived late despite paying for next day delivery Despite emails tweets and calls the recorded mesaage told me no one is available and to call back Luxury brand with awful customer service

Awful customer services

Awful customer services Returned an item which i tracked and had been recieved by Jaeger No confirmation of return Emailed them 4 times no response Tried calling lots of times but answerphone said nobody to take call EVENTUALLY after replying to one of their posts on Facebook ringing one of their shops i was contacted blamed Covid for delay and was refunded Never again what a sham