Jamescolondon Reviews

Cheap Chinese and faulty apple strap

Ordered an apple watch strap on 4 Oct Delivery stated 3 days but yet after a week the order still hadnt been dispatched Contacted support and thankfully a replacement was sent and received on 15 10 Item receive was a Chinese manufactured strap and defective one of the ends had a broken part Despite contacting the live chat 3 times and emailing as well as raising a request for a refund from my order i had no response whatsoever from the company and have had to raise a refund request through my card provider UPDATE Thanks Maria for replying seems its only you who works for James Co who does reply Factually i raised a refund request on 15th when the delayed order was received no response I emailed support with my order reference and photograph no response I even attempted the webchat 3 times of which it states if no reply you ll be emailed back surprise no response The chargeback was raised as 5 separate attempts to communicate with you were made and this was raised on Sunday 20th as to me it clearly came across as though either nobody worked at James Co or the refund was being ignored It was only once this trustpilot review was posted did you actually respond - so your comments around an immediate refund etc are far from the mark In my circumstance where 5 days have passed without even a single response i will raise a chargeback Id advise to avoid this it may be handy to have an effective method to respond to your customers

Disappointing distressing

Update It s interesting that Maria is saying they were out of stock of the item I d ordered - why then did I later receive a note to say it had been delivered Just to be clear it was not Last Friday after numerous messages emails I received an email to say the order had been cancelled that a refund had been issued Nothing has been received The matter is now with my bank A disgraceful company Clearly they are caught up in their own lies My initial enquiry by this company was met with a swift friendly response The item I ordered was for my Mum who was end of life I messaged the company explaining requesting express shipping heard nothing Subsequent messages have also not been responded to No dispatch email Only by chance yesterday I logged on via the shop app to learn the item has allegedly been delivered It has not We have asked neighbours etc but there is nothing I m disgusted at the appalling customer response wish I had shopped elsewhere I expect a full apology and a refund without delay and will be taking advice from my bank I only wish I d seen the reviews beforehand ordered elsewhere but the situation was desperate Shame on you

Apple Watch Strap - Starlight

Ordered an Apple Watch Strap in the colour starlight on the 13th of October paid for next day delivery too which brought my bill to 20 98 - no sign of it within the next day or 3 days later so queried it some lady called Maria emailed me back saying they re having issues with the curriers and that she had sent out a replacement and gave me a 20 off voucher For starters why are you sending me out a replacement strap if you re having difficulties with the curriers you use You re contradicting the fact that it is not the curriers fault and that you either forgot my order or are just simply a terrible company Secondly it s been 12 days and still no watch strap even after paying for next day delivery And thirdly why on earth you d believe people would actually consider ordering from you again when you ve given them a rubbish first experience is beyond me Shove your discount If your company is failing stop trading and ripping off people that wanted to invest in the products on your website I ve emailed again this evening and if I don t hear back then I will be reporting you to trading standards I m a solicitor so trust me it won t be so pleasant for this company Give me my money back

SCAM

SCAM - Ordered nothing received no response to my emails - no way of getting in contact - nothing This is not a legitimate company

FRAUD - do not go anywhere near them

FRAUD - do not go anywhere near them they will take your money and you will never receive what you ordered in return Luckily my Card company refunded my money back

Do not order from these people

Ordered and paid for an Apple Watch strap last Sunday got an email confirming my order but no strap and despite numerous emails from me - no response from them - copy of their email attached13 33 914 Order 1847 confirmedJCJames CoTo You29 SepJames CoORDER 1847Thank you for your purchase We re getting your order ready to be shipped We will notify you when it has been sent View your orderor Visit our storeReplyEmailCalendarChannelsApps

FRAUDULENT COMPANY

FRAUDULENT COMPANY AVOID I have been scammed like other customers You place an order It just says order awaiting fullfillment for weeks It was a single Apple Watch strap which was meant to be with me 11th August They do not respond to any emails or direct message requests via their website I have reported them to action fraud and requested a chargeback from my bank AVOID AT ALL COSTS

This website is a complete SCAM

This website is a complete scam I have reported to the NCSC google and Action Fraud Police This website was advertised via google when looking for an airtag key ring I had a purchase order of about 16 all I received was an order confirmation claiming 2-3 day delivery After 8 days I called the number on my credit card transaction I used the online webchat I submitted a comment online and I emailed no response AMEX instantly performed a chargeback to this scam and I got a refund EDIT I have replied to the response below via the email provided Jamescolondon claim they have posted via Royal Mail 2nd Class and have proof of postage to dispute the chargeback Even though I have not received a dispatched notification I have requested to see this proof of postage can you guess what happened next NO REPOSNSE Stay away from this website

Ordered x2 Apple Watch straps early

Ordered x2 Apple Watch straps early July paid for special next day delivery After 3 weeks of no dispatch all emails being ignored I contacted my bank submitted a chargeback 6 weeks after the order was placed the company shipped half my order despite multiple cancellation requests being submitted I have requested a return for the x 1 strap they shipped but they have again ignored my emails If I could rate 0 I would as 0 service had been provided by this company Extremely poor AVOID