Jameshay Reviews

Problem with money transfer

I had a problem with a transfer of money from my advisor to James Hay They had not put any reference on the transfer so it could not be allocated to my account which needed the money for my next pension payment David Boucher was very polite helpful and knowledgeable He quickly found my money in a pending account and made sure it went into my account

Very efficient and polite customer service

Recently had to contact customer services as I had problems with passwords on the new website I spoke to Elvan Scott who was very polite and patient She dealt with my problems very efficiently and waited while I tested the changes made

I needed some assistance to access my SIPP

I needed some assistance to access my James Hay SIPP and spoke with Ajiri Efeturi He was extremely helpful and I was able to do the d sired transaction Great attention to detail professional and polite Also it is so good to be able to get through quickly to a real human in order to discuss an issue

Knowledgeable helpful and a pleasure to deal with

I rang with a query regarding my payment and spoke to David Boucher David was extremely helpful and professional throughout the call and helped me to achieve the result I was looking for If only everyone was so helpful and knowledgeable to deal with then telephone conversations would be so much better Thank you David I fully recommend you and James Hay to others

Good service at last

I must say that in the recent past I have found it very difficult to get help from James Hay I am inexperienced at on line investment and pension management It has taken me a week 3 secure mails and three phone calls to get to today Thankfully today i spoke with David Boucher and he guided me through a process which i hope will take where i wanted to go I am very grateful to him as it has been a concern to my family

Amazing service

I lost my husband recently to Alzheimer s and have been trying to deal with the financial fallout of that since his death I have had the most compassionate and amazing help since then from Georgia Revell who has gone out of her way to help me and make things easier during a difficult time - I can t praise her enough And today I spoke to Chris Kwapisz who helped me enormously to access the portal He was so understanding and easy to communicate with especially as I am elderly and not familiar with portals I have just recently inherited my husband s SIPP and these people are definitely the reason I shall be happy to leave our savings with James Hay

My call was answered quickly

My call was answered quickly the department I wanted was answered by Elvan who dealt with my question quickly efficiently and patiently guided me though the JH Web site If only all companies and their staff were as efficient and polite as JH and Elvan

Contacted James Hay last week as I d

Contacted James Hay last week as I d forgotten passwords With help of Elvan my access was restored Very patient person as one of my details was wrong resulting in wrong answer given

Portal Query

Portal QueryAlex Copp was very polite professional and helpful and dealt with our request quickly and competently