Based on authentic user experiences
Boyan Angelov
6731 reviews
N/A
7 months ago
Process set to only collect money
Is the process that every time that I switch tariffs in JaMobile I need to lose money In all occasions where I switched my contract I lost the days until the end of the period for the previous tariff Last week was frustrating I ordered the change on Friday 17th of Sept 2021 and my old tariff was ending on 20th 23 59 The new contract was supposed to start on 21st and you charged me full monthly fee for the time between 23 59 20th and 01 05 AM 21st when you did the change 1 full monthly fee for 65min caused by delay to start the new tariff on time and at the end your support personnel told me case 0006112317 that it was my fault and I am not reading the instructions that I need to order the change on time My experience so far shows that a customer is never able to switch the tariff without loosing minimum 1 day and maximum the full 28 days in the case above The process seems to be set always in JaMobile s favor and I do not think I will continue to use your services going forward
Azen Kwed
6731 reviews
N/A
7 months ago
Couldn t get the card activated
Couldn t get the card activated by VideoChat not matter when I called They say from 8AM to 10PM That s not true Don t waste your money or time with this garbage
Shahaf
6731 reviews
N/A
7 months ago
I tried getting a sim for a week
I tried getting a sim for a weekThe process was horrible i had to go to the post office and in the end they charged me double the agreed sumAbsolute s company with a s product
Ann
6731 reviews
N/A
7 months ago
Could not make it work Try another carrier - Activation process longer than getting a mortgage
Could not make it work I get sim cards when I travel all the time I just put it in and it works Not with JaMobil What an horrible service How can they stay in business After trying to activate online unsuccesfully I tried the app with video call providing all my sensitive personal info passport number passport picture date of birth etc still won t work How come they can t make it work easily like all other carriers Fraud risk are the same for other carriers no english service either You have to translate all emails instructions They just pickup the money from foreigners never provide the service
Galina
6731 reviews
N/A
7 months ago
Unprofessional zero information annulation of contract declined with false promises
I ordered the sim card online with jamobil The activation process stalled because taking over my previous number did not work fair enough However I was not given the option to change my choice of using my old number and I was left alone with having to assure that the number takeover works Both online and via the app there was zero information the help page was an empty path Completely unprofessional I finally found a single email address as contact detail and I asked for annulation of my contract which I supposedly had a right to for 14days The declined with the argument that I bought the card in a shop which was wrong Don t go for this company
Varo Ate i
6731 reviews
N/A
7 months ago
Awful service
Awful service I can t believe how they still survive I asked for refund after i stopped using jamobil They haven t given the money back for months I won t wait anymore and just report a file about this situation I wonder what would they do if we didn t pay their money for months I contacted million times They only put me off There s no any logical excuse not to pay it back