Janebrookslaw Reviews

First experience with this firm

Straight forward purchase from the council However using this company nothing was straight forward Poor communication through being unclear in what to provide down to delays in getting back to me Oh and don t ask for timescales they won t give any even approximate

DO NOT USE THIS FIRM

Having travelled by public transport to the Hedon office I was not allowed inside the building presumably due to COVID which I understand the reason for this Therefore had to conduct my business on the doorstep within a really busy street My question is why was I not informed that this was the process when I rang the office to let them know when I would be coming in If I had known this then I would have made an appointment with the solicitor to discuss my paperwork

Would not recommend

DO NOT USE THIS FIRM The only reason that we give this law practice one star is that Trustpilot will not allow us to award zero stars They were handling the conveyancing on our house purchase and did an appalling negligent job All of their communications with us were slow and we had to repeatedly chase them up to find out how the purchase was progressing Worse as a result of their failure to communicate properly with our vendors important time sensitive information was not passed on they sent it to the wrong email address and did not check to see if it had been received and as a result we lost our dream home Our complaint was ignored for over three weeks and they then refused to accept any responsibility their communications becoming increasingly abrupt and rude In the end we had to contact the Legal Ombudsman who swiftly found that they had been negligent and ordered them to refund our fees pay us compensation and write us a formal letter of apology This they have now done but have still attempted to wriggle out of responsibility by saying that it was a human error and not negligence Although we have received compensation the Ombudsman is strictly limited in the amount that can be awarded and in addition to the distress caused we have been left out of pocket by nearly 3 500 in terms of surveys non-refundable moving costs etc Our advice to you is do not use this firm

This company has had a security breach

Would not recommend Used for sale and purchase Started off with a sale pack being sent to me which wasn t even for a house I owned and got worse from there Very bad communication and misinformation I was given 2 different dates for completion typo apparently which meant my mortgage was released 3 days earlier than it should have I wasn t even informed when the sale purchase had completed Would not use again

Not expected

This company has had a security breach and email accounts hacked which has resulted in clients losing tens of thousands of pounds Their level of service during and post their negligence is disgraceful My personal recommendation is they are avoided at all cost and in my opinion the display zero duty of care to clients

Jane Brooks - DISGRACE

Disgraceful security lvery heavily lacking allowing a young couple to be duped out of a massive deposit by scammers posing as yourselves you should help that couple out towards their deposit they lost and redeem your reputation at the same time the right thing to do

Lack of security

What a disgrace of a companyNOTE FOR PREVIOUS REVIEWER EMILIO - if you can see my message and are happy to get in touch please can you reply back We have been scammed also out of a massive deposit of a house Jane Brooks Law are a disgrace and the staff appear to have no level of understanding or empathy and are incredibly unprofessional especially Jackie from Hedon branch please never use these

Please avoid this company

On multiple occasions Jane Brooks Law have had breaches in security when it comes to the handling of personal and financial data they have lost bank statements sent to them sent cheques intended for other clients to myself as well as sending purchase and sale completion paperwork to the wrong address Failure to give satisfactory responses to why these breaches have occurred Company has an extremely lax attitude to data protection would not recommend even if these breaches had not taken place They are slow to respond to correspondence and constantly need chasing to get progress reports Do not waste your time or money with this company