Japan-wireless Reviews

Esim was a joke

Esim was a joke I paid and when I am here it s totally useless I am using Samsung S24 so the phone is not the issue I got scammed Email them messaged them no reply Pls stay away

Worst fraud

Be careful with Japan Wireless you will pay 3 times the price they announce on their website I chose to buy 2 sim cards for around 50 That s what the offer said What they don t tell you is you also pay this price when you activate the Sim cards What they also don t tell you is that you have to cancel even if the offer states 1 month only If you don t they ll charge you the next months too And if you do cancel but it s after the 20th of the month they charge you the next month also So you end up paying triple the price announced in that case 150 instead of 50 So no definitely wouldn t recommend that fraud

Too slow

I used them many times pre Covid and the service was great and reliably fast but now in 2023 I paid for the fastest option but only get between 2 and 7 mbps If more than one device is connected it slows to even less speedPretty much unuseable

nothing but problems

When we arrived at the airport the wifi box were not shipped The workers at the post office were very confused and could not help me and even said that wireless japn is a scam and they always have problems with it It was so much stress for me arriving after a long flight looking for new wlan to borrow through my trip Nobody would help me and i didnt even have wifi to get help Real awgul people

Pocket wifi device crap

Pocket wifi device stopped working after 5 days Contacted customer service and got the form letter promising 48 hours response No one ever got back to me

Be very careful with Japan Wireless

Be very careful with Japan Wireless also known as Global WiFi and Ninja WiFi Be aware that these companies are associated with JRail Pass and if you opt for a mobile WiFi remote you will deal with them not directly with JRail Pass Up front they seem like a good reliable customer-friendly company but their policies for anything out of the ordinary are not consumer-friendly at all I accidentally left a remote battery charging cord cable in the black case when I returned the WiFi unit When I contacted them for the return of the unit i e to mail the small 8 cm cord back to me the charge was 20 000 133 33 After a round of protest emails and their Valued Customer policy replies the price was lowered to 5 000 33 33 My battery-charging unit costs less than that In the end I declined their offer and bought a new charging unit for less The logistics team is not at all customer-friendly Moral of the story - double check the black case before you return the WiFi unit and expect to be exploited for anything out of the ordinary

The wi fi service only works in Tokyo

The wi fi service only works in Tokyo i did not work either in Osaka nor in Kyoto Terrible customer service they never answer e mails and by phone they dont resolve any issue BIG ERROR TO BUY THE SERVICE FROM THEM TERRIBLE COMPANY

Please get rid of older router models which do not work properly

I have been using their pocket wifi for more than a year now as my husband and I travel to Japan frequently I have experienced several issues with them Although they always offer a replacement they do not seem to understand a replacement might not help at times I think the best they can do is 1 inspect all their charging cables and router before shipping out 2 make sure their router are up-to-date Old ones should be got rid of ASAP I missed an important meeting because of the router they sent me was old and did not work properly At first I thought it might be due to long holidays and that many people are sharing the narrow bandwidths they rent from NTT Docomo This was the case in January 2023 but yes I can understand But later when I received the replacement I found out that was not the case Replacement router is a newer model which works perfectly