Japancentre Reviews

Excellent online service wide range of products

I am an existing online customer for one year I always find the products I need the ordering process is simple and order always arrives promptly and well packed Highly recommended

Delicious Japanese Foods

JapanCentre is my first stop for all Japanese foods and cooking equipment The online ordering process was easy and fuss free The availability of stock was great too they had everything I wanted Delivery was free for orders over a certain value and after a few bottles of Sake this quickly applied My parcel was well packed and greatly recieved

Service above and beyond

I emailed the Japan Centre about a problem I was having when trying to sign in to their site I was expecting an email back but instead received a phone call asking for more info I was surprised that a company would do this This is customer care at its best To say that I was impressed would be an understatement Thank you Japan Centre

Five stars for years and years And the experience keeps getting better

My perspective of them is purely from the groceries aspect I ve been using them since the late nineties in a previous incarnation on and off Just when the food bug hits I m straight back into it usually winter for Okonomiyaki Vermont curry back again but slightly different and nabe Brings back all the memories of a -20C long winter in Hokkaido 15 years ago The staff as per Japaneses politeness are always incredibly polite and are a pleasure to chat to Often end up standing around discussing menus for ages with them The thing I find awesome online is the time they ve taken to describe the foodstuffs and even give directions on how to prepare the meals recipes and all sorts of other great advice Takes the guesswork out for newcomers and the rusty in practice Only one thing I would love to be able to give a positive comment on how good they are at resolving problems But I haven t had a single drama If you like Japanese food but don t know much more pop in and say hi as the staff will be able to give you all sorts of pointers As with most of us probably Just start with the simple curry roux and you ll be hooked

Excellent stuff

I placed an order last Thursday for a number of things including items that needed to be chilled It s greatly appreciated to have next day delivery for the chilled items but then be able to specify the day of delivery as I really wanted the items to arrive Tuesday so it was more convenient to organise I was initially confused at having a preparing for despatch e-mail on the Friday but after some quick responses from customer service they confirmed it was indeed being delivered Tuesday Excellently packaged and doubly handy for keeping the items cool when transporting them to work and then to university afterwards Definitely going to have to order more from them in the future

Very handy

Good products lots of offers and very convenient delivery service I don t need to carry heavy shopping ever again The customer service is excellent

First Time Buyer

Bought various Japanese goods from here and they were here 2 days later The chilled goods were still cold and the non-chilled goods were separated overall very impressed and I ll be sure to shop here again

Amazing customer service

I have ordered several packages in the past which arrived without any problem Last week my friend ordered a package for me as a present which the French postal service then screwed up The customer support that JapanCentre provided for my friend was absolutely amazing Unlike anything I have ever experienced