Jaybirdsport Reviews

Do not use this company

Do not use this company They took my money and did not send the item i tried to contact them a number of times they decided to ignore me I am now waiting for paypal to refund my money

Bad customer service

Bad customer service Terrible company

Vista earbuds Lousy quality

Vista earbuds Lousy quality Stopped working after a few weeks and no help from customer service It s like burning 200 Don t burn your 200

Nice earphones but they do not sell spare chargers for old models

I have kept buying Jaybirds several times as they are very nice earphones but I have had the same problem with every pair I buy They have their own proprietary charging connection that are tiny and very easy to lose and they stop selling them for their old models way too soon after releasing a new product line I have a pair of very good earphones I am unable to use as the charging clip is lost and no longer sold in the UK This has happened to every pair of jaybird earphones I have used and so will not be buying any more from this company

Very bad customer service

Very bad customer serviceOne day the earphone started to have a distorted voice and did not want to connect to any Bluetooth devices anymore I mailed the customer service and they told me they could not do anything because I did not have any bill it was a gift I was ready to pay for a repair instead of throwing them away but that does not seem to be the company mindset Throwing away to buy new product seems way better for them Even if the earphone were good enough I do not recommend them because of this poor service

Bought 3 pairs since 2017 none work in 2021

I m a long time customer Bought x2s in 2017 those stopped working on the right side after warranty Bought x3s end of 2018 those stopped powering but your support team replaced them2020 after x2s stopped working I bought the Vistas I emailed you in Sep 2021 from a thread with support in 2018 showing I ve bought 3 generations of your earbuds ALL stopped working in under 2 yearsMy reference email is ref 00Di0j2Ck 5005Azi9uR ref 5DCan you please help me with the Vistas that do not emit sound from the left side You took down my review on your site are not replying to my mail

Jaybird has turned into a Scam

This has been a nightmare of an experience Jaybird support has started to feel like a scam They ve purposely pushed around handed me from point of purchase back to them and back again All because they do not want to admit and rectify the fact that they make and supply sub par products So I ve started having issue with the battery on my Tarah Pros as soon as I got them thinking that this is me using the Tarah Pros a bit too enthusiastically I give it a week a week in and I m still getting 7 hours or less I contact Jaybirds CS named Adarsh he apologises that I m having such a bad experience then ask me for proof of purchase I provide them with it Jaybird CS Adarsh then tells me that the purchase invoice had the wrong serial number on it So they cannot provide me on warrenty on a product that had been registered before and ask me to contact my point of purchase Okay what Two reasons I m confused one you don t and can t register for warrenty on Jaybird and two I was provided this invoice I contact my point of purchase they tell me that they made an error on the invoice and they ll contact Support directly and wait to hear from Jaybird I then get silent treatment from support until an automated message tell me that they ll close the ticket if they don t hear from me So I email back asking what s going on Jaybird CS Adarsh tells me that he suddenly need more proof that my Jaybirds aren t working properly now in the form of a video he are asks for a video to as prove that my jaybird last for 7 hours and not 14 hours He also asks me if I had contacted my point of purchase He know I had and he know that my point of purchase had contacted him too he has been talking to them and my point of purchase has been forwarding me the emails So I tell him off and ask him why he s jerking me around He apologises and admit that my point of purchase had in fact contacted him a while ago and they are doing an internal investigation to - see if I m eligible for a warrenty claim - on a product that is by the time of this email about 1 month old Again silence until I contact them again and this time he tell me that I should contact my point of purchase for the warrenty claim basically telling me they won t honour the claim Here is the hilarious part my point of purchase contacts him for the warrenty claim and he tell them that he won t be able to help me or them if I don t open a new support ticket The tone that I got from this support guy was of arrogance and complete indifference stemming from a sense of being untouchable They know they have your money they know you can t do anything if they don t honour their warrenty I feel like they absolutely know what they are doing they are purposely pushing me around to tire me out and not honour the claim Jaybird CS Adarsh has essentially told me he can t help me and to contact point of purchase and when my point of purchase contacts Jaybirds for the warrenty claim he tells them that they can t help if I don t contact them again Do you see the loop they ve created to fool around I assure you if there was a way to upload the email thread y all will find it even more infuriating DO NOT get Jaybirds for as long as they are in the market They ve turned into arrogant self entitled scammers

Realy bad

It is bought them for 200euro and broke after 1 week Not spec good sound compared to the lnce with 50euro Dont buy

Nope

Good earphones until ypouo need to contact customer service Tired on 3 occassions but still haven t had a reply weeks later except for a survey to rate my customer service experience Laughable