


Based on authentic user experiences
Kevin Kiefer
6731 reviews
N/A
8 months ago
Avoid this bank
Savings account application twice with no explanation either time Calling the customer service number is useless as they can t give you a specific reason Also be aware that daily withdrawal limits are in place and wire transfers are not allowed This bank offers a seriously flawed experience for its applicants and customers
TMIK
6731 reviews
N/A
8 months ago
Trying to contact this bank with a
Trying to contact this bank with a problem or question is like riding on a slow boat to China without wifi and needing to make a Call for information I have called them several times over the past week to see if a deposit check I mailed 2 weeks ago had been received I called the Customer service number 3 different days and was told each time that there were at least 100 yes 100 people on hold every time so I hung up and tried signing into the CHAT line - Try 1 - 44 People ahead of me and a 2 hour plus wait Try 2 - much better only 35 people and just under 2 hours- and today only 10 people ahead of me and so far I m now 3 in the queue after 40 minutes waiting None of this is 1st Class Customer Service and not worth the time and effort to either Open or Fund an account to me PLUS my check - sent specifically to their deposit only address is STILL lost and has had a STOP PAYMENT PUT ON IT
Mel
6731 reviews
N/A
8 months ago
All good until you request a transfer
All good until you request a transfer of money to a verified linked account I transferred money from verified linked accounts and received a call that they needed my bank statement in order to transfer money back out to the linked accounts Upon requesting to close my account the customer service rep stated she didn t know if they would do a paper check and can t electronically transfer the money unless they have a copy of the bank statement They will not accept a statement redacted so transactions are not visible only the name on the account account number and routing number In speaking with representatives who VERIFIED who I was they had no problem talking about my accounts with me but not able to transfer money BEWARE OF DIGITAL BANKING BANK LOCAL
M Miller
6731 reviews
N/A
8 months ago
All good until you want to move your money
Tried to move my money out from the account to my linked account Had to request one off daily limit increase to 250k which is standard Told it will be reviewed and I will get an update in 1-3 business days That is not standard Unlike all other online banks this one has NO option for wire transfer at all Today is Day 7 no funds multiple calls in only to be told the same story Had to extend my escrow closing because of these clowns My other online banks no issues and great service Wealthfront My banking direct and Brio Your call if you like to be messed around a lot - bank with Jenius
Thomas Taylor
6731 reviews
N/A
8 months ago
Criminal operation
Criminal operation After running my credit check they demanded my tax returns I file jointly with my wife and I will not understand any circumstances share my wife s personal information Now they refuse to remove the inquiry form my credit score of 819
Makayla Vandine
6731 reviews
N/A
8 months ago
Awful company
Awful company Tried to apply for a loan and was called daily with a new task I had to complete upload pay stubs now upload 1040 now upload reference etc and was still told my application expired after 2 weeks of working on it and I even completed a required step the night before it expired because that was the day the step opened for me They will do anything to not actually provide a loan or a secure account but are fine with running a hard credit score and gaining an abundance of personal information I was not denied based on credit score or anything else on my end very frustrating to just have an application expire while waiting for Jenius to complete their steps
Kathleen Reardon
6731 reviews
N/A
8 months ago
Bad Business Tactics
I applied for a saving acct they sent an automatic response in minutes stating the application is in review Four weeks later I called for the status of my application First the rep couldn t find the application then when he finally retrieved it he said it was denied because they couldn t verify the information I provided He also did not know the banks email address but I now see an email at the bottom of this review At this point I would never do business with this company they don t accept any emails so you must call them This company has very poor communication skills and leave the customer hanging Their loss for not having me for a customer bad decision on their end I ll take my 6 figures and go elsewhere to some other bank that treats their customers with more respect
Darius Melquiadez Noscete Ipsu
6731 reviews
N/A
8 months ago
Jenius bank should be reported to the Comptroller
Jenius bank should be reported to the federal comptroller for its banking practice They obtain private and confidential information for a savings application and then without notice the application ends telling the customer that will be subject to approval Later on they deny the application without a reason What is the bank doing with the private confidential information I called the bank and they put you on a waiting list DO NOT APPLY OR TRUST THIS BANK I will be filing a concern with the Comptroller
Danny Ztar
6731 reviews
N/A
8 months ago
I tried to accept an offer that credit
I tried to accept an offer that credit karma offered for a small loan They kept asking me for proof of income and I provided all the information that you would use like paystubs taxes And they kept requesting more Their system is a bit complicated There were no email updates to check the status of the loan application I had to log in and call in to find out what the issue was I ended up going with another vendor for a small loan
CJL
6731 reviews
N/A
8 months ago
Deposited 250K all at once not able
Deposited 250K all at once not able to withdraw it at one time Only in 50K incrementsThey don t tell you that upfront and I needed the money for a real estate transactionNow have to do 5 transations over 10 days WAITING FOR EACH TO CLEAR I got frustrated with the Fraud Dept especially after going round and round about the delay in transfers They have discretion about returning your money but when I told them I needed it for closing 20 days out they denied the lump sum transfer Then hung up on me If you don t mind you money being held hostage by all means deposit here