Jennikayne Reviews

Do NOT shop with this company

Do NOT shop with this company They do not advise that certain items are nonreturnable and they clearly don t value customers who purchase from them Refused to accept return on items that were not identified as non-returnable when I bought them Will never shop with them again

Jenni Kayne s customer service is awful

Customer service is just awful Needed to exchange an item for a different size but exchanges are not allowed if an item is on sale Jenni Kayne does not value the customer at all Total waste of 800 for an item I can t wear They would do nothing for me even though they had the correct size in stock and could have easily corrected the problem I will not be shopping with JK again and will tell everyone I know who shops about my experience and how little they value their customers when there is a small issue

I was extremely disappointed with their

I was extremely disappointed with their customer service and the poor quality of the Safari Hat purchased The hat was 215 and frayed in multiple places and the leather strap also tore within a handful of times wearing it Their customer service department was unwilling to replace or repair the product Extremely disappointing that they sell such poor quality items at such a high price tagz

Chemically treated garbage

The hat I ordered arrived reeking of chemicals and looks nothing like the online photo This is made in China garbage but is marketed as high end clothing They also charge a restocking fee and make consumers wait 21 days for a return after they receive the item Do not be fooled by the online photos which are a mirage The actual products and their intentionally delayed refund policy are not worth it Never again

This is the worst customer service I

This is the worst customer service I have ever experienced Their shipping costs are hidden to Canada Beware shoppers- I received a FedEx bill of 300 for 2 sweaters- this is criminal and no one from the company wanted to discuss it Beware I will keep writing reviews for all future shoppers until this process is changed- this is criminal Cheryl Abboud

Beware Canadian customers

Beware Canadian customers I received a duty bill for a dress I ordered The dress was 390 and the duty was 249 04 When I contacted the company they just said there was no action they could take You sign off on being responsible for duty when you check out Nothing on the site prepares you for a bill like that I wish I had checked reviews off the site Horrible customer service for Canadians Also no returns though they tell you that on the site Never going to purchase from them again

Defective products don t buy

I bought the Hutton sandals -- two pairs in two different colors -- and on both pairs the screws fall out leaving the sandals unwearable They re clearly a defective product I have had this happen 3 times now They have been unable to send replacement screws for 3 months and won t refund I think this is pretty insane for 400 sandals Do not purchase

TERRIBLE CUSTOMER SERVICE AND RETURN

TERRIBLE CUSTOMER SERVICE AND RETURN POLICY Just don t even bother Sweater arrived and appeared to be good quality but it was too large Attempted to return it and they have no exchange process and won t honor the original sale price Customer Service just reiterated their policies oh and they have a restocking fee DONT WASTE YOUR TIME so many other high end fashion options

Really Terrible customer service

Really Terrible customer service Once they receive your order and your money they check out I have had an item lost since June 2024 and the only follow up I have gotten on tracking is when I continue to reach out to Monique with customer service I have not heard from them since August They say to allow 4 to 6 weeks which it is now almost Thanksgiving and I m still waiting for their replacement or refund or even a simple response