Jennycraig Reviews

Deceptive TV ads

I m only commenting on their TV ads Deception If J Craig wants to convince us of weight loss then show us how fat the models were and their original weight Then their new weight and the time it took to lose it I did low-carb at 190 lbs and lost 15 lbs in 30 days 15 years ago I do my own low-carb meals now For over 15 years I stay at 160-165 and happy

Was a loyal customer for over 20 years

Was a loyal customer for over 20 years and was so sad when they went out of business I was hopeful when they came back under new management but to put it bluntly the only thing the same is the name and SOME of the food Customer service is TERRIBLE I was put on hold for over a half hour only to ve told that there was no supervisor that would speak to me I was told I had to prepay for 6 weeks of food which i did but I needed to purchase additional breakfasts and was told I was not allowed to Nobsympathy no concern no care that I had been such a loyal customer The food is the same but with way fewer options But with the horrible customer service and the lack of interest in working with customers ibwill never spend another dime with this new pathetic version that is abusing what used to be a terrific brand name in the hopes that customers won t realize Don t waste your moneybor time and ifbyou are looking at reviews make sure they are from year end 2023 and later

Jenny Craig is a RIP OFF COMPANY

Jenny Craig is a RIP OFF COMPANY Do not buy there food I join for the 30 days plan for 509 00 I the first 14 day came and I tried the food the food made me sick and it taste horrible I called and told CS that I want a refund for the 14 days plan that wasn t shipped yet and to refund me 275 00 they said they don t do refund What a rip off Buyer beware DO NOT BUY FROM JENNY CRAIG Also I didn t even get the second order of food but I have to paid for it

Not Worth It

Jenny Craig is a horrible company I would give no stars I signed up for a 14-Day x2 meal plan I prepaid for the two 14 day shipments because it was cheaper to prepay After the first shipment I knew I did not want to renew the plan so I logged in to my account to cancel the auto-renewal Since I prepaid I still had one 14-day shipment left I changed the meal options for that delivery because I did not like 1 2 the meals from the 1st shipment I received a confirmation email for the changed meal options a seperate confirmation email for the cancellation of the plan renewal In the generically generated email it stated if we are to issue you a refund you will receive it in 7-14 days I thought oh maybe I m getting a refund for half the prepaid meals instead of them shipping the last meal shipment This was June 9th I hadn t received a refund or my last shippment after 4 weeks I thought I would receive one or the other but instead received neither So Jenny Craig took my money didn t send the second meal shippment I already paid for I called JC customer service explained the situation They said Jenny Craig NEVER issues refunds we have no record of an email being sent to you that would mention the possibility of a refund I let them know I still had the email could forward it to them I also let them know I wasn t expecting a refund I was expecting either the refund or my 2nd meal shipment which I had not received either so if JC never issues refunds where is my meal shipment Customer Service said You cancelled renewing the plan a month ago so we can no longer see your account as active in order to see what is going on with whether a 2nd shipment was sent or not Customer Service told me they would have to transfer me to another Customer Service department to recieve any further help I was transferred Once again this Customer Service rep said Jenny Craig NEVER issues refunds When you cancelled the renewal payment the rep should have let you know I explained that I was able to cancel the renewal online via my JC account there wasn t any information stating my second shipment would be cancelled or I would not received a refund of any kind I was then told that the solution for Jenny Craig would be that they would resend the 1st meal plan order that would cover the 2nd meal plan shipment I didn t want the exact order I received from the 1st shipment because I didn t like 1 2 the meals I had already changed the meal options via my accout so I should have received a 2nd shipment with the updated meal changes Customer Service said the order is in not changes can be made At the end of the day Jenny Craig does not have any quality customer service attributes at all That s fine you NEVER issue refunds as I was told over over however I prepaid for a service and Jenny Craig decided not to fulfill that service Mind you I was kind enough to wait 4 weeks received nothing I then wasted 30 mintues on the phone trying to see what was going on while having the blame placed on me This is my experience I understand everyone should form their own opinions however I would NEVER reccommed Jenny Craig to anyone They have a fixation on money and a lack of care for the individual

Customer Service awful

First I was supposed to receive food for the 14 days It s been 19 and still haven t received it June 27- July 15 I called days ago to change my shipment since it was so late and I wouldn t be able to be here They said they wouldn t do that They said it was already being processed They have supposedly just today made a label fedex hasn t received the order Now it will sit outside my door for a week and they could have taken care of this Customer Service they have none I would never recommend Jenny Craig

Not the same company as before the new owners are deceitful

Been a member for Jenny Craig for many years I was told they were purchased by a new company and are now online only After signing up for the meals I discovered that the ordering process was clunky and difficult I decided to cancel and this after my 2nd order After searching their website for a half hour I could not find any method to cancel Even the FAQs do not reference how to cancel so I had to call customer service I spoke to the rep who informed me that calling was the only way to cancel When asked why this was not spelled out on the website I was given a very weak response that family members could cancel a clients so they needed to hear from their customer directly Seriously Find another company for weight loss these guys don t care about their customers like the old Jenny Craig owners

Jenny Craig used to be an excellent

Jenny Craig used to be an excellent program until they closed down and another company opened them up as an online business Their are very inconsistent when you place an order Customer Service said they have 1 to 10 days to ship out the orders The customer service reps sound like robots They said they couldn t help me with the delay of my last order Then the rep asked me if she helped me with my issues Seriously They used to ship out all my orders the next day now it takes over a week to leave the warehouse I am going to look for a more reliable competent program It is so disappointing what happened to Jenny Craig

The new Jenny Craig is horrible with

The new Jenny Craig is horrible with Customer Service I was on JC with a mentor locally for years and it was great lost a lot of weight When they went bankrupt and were bought by Wellful Inc which also owns Nutrisystem the Cust Service is the worst They have products on Amazon as a third-party seller and I recently ordered Barscotti which were always a favorite They did not ship and I tried contacting JC but was rudely transferred then after sitting on hold for a long time the call disconnected Thankfully Amazon stepped in on my behalf to contact them JC never gave an apology or even the courtesy of a reply to either me or to Amazon though after several days they finally shipped them Amazon had offered to give me a refund and I was going to do that when they shipped They finally arrived weeks later To be clear--Amazon is not at fault on this and Amazon was very helpful to me JC was completely irresponsible and I won t be ordering anything from them again This type of thing never happened with the old JC before they went bankrupt and Wellful Inc bought them

very deceitful and they are trying to scam money out of people

I had a terrible experience with their ordering The terms are not clear and customer service was not helpful at all Reach out to them right after i placed the order because they don t provide the delivery time until after placing order and it was going to be during a time i was going to be out of town so i wanted to cancel but they said they couldn t help at all even though i reach out right after placing the order and it did not impact their business at all In my opinion this is very deceitful and they are trying to scam money out of people