Jensonusa Reviews

Helpful staff with follow through

When Jenson s online ordering system was unable to process my order an employee contacted me outside of their normal business hours to resolve the issue They made sure my order was processed properly double checked that the bike was in good condition and complete before shipping and ensured that my order shipped that afternoon Having never ordered from them before I went from being skeptical of Jenson having my order canceled multiple times over two days to considering them one of my top go-to online shops for bike components having witnessed the employees efforts to correct the problem

Easy Peasy

The bike arrived in a way that made assembly a breeze Would definitely buy from Jenson again

Been very happy with this retailer both

Been very happy with this retailer both online as well as their local bike shop

Fast response and easy to work with

Worked with me to get the right fit for my new rear shock Also really like the text option Super fast answers and helped a lot

They went above and beyond to resolve

They went above and beyond to resolve my issue Great communication and Service as usual

Personal touch

A bike tech not only assembled but test rode bike before shipping A hand written note was included Fast delivery as well Well packed

A repeat customer for a number of

A repeat customer for a number of years Jenson always has competitive pricing and fast shipping Always my first choice for all my cycling needs

Cameron did a great job helping me

Cameron did a great job helping me secure parts for my son s bike Christmas will be good for him now

Jenson USA is my go-to for MTB parts

Jenson USA is my go-to for MTB parts and gear Good selection easy ordering process quick shipping It just works

Customer-first attitude

Customer-first attitude Effortless to deal with and text inquiries work out well