Jensten Reviews

Dreadful

Dreadful Avoid Unpleasant customer service All I wanted was my windscreen replaced Awful company

Don t trust them they are unfair and

Don t trust them they are unfair and ignorant don t waste your money and time

Apparently they do not want our kind of business

My name is Greg McAllen I am the proprietor of a small business 4Play Jeep based in Rutland UK We specialise in Jeep brand vehicles both workshops and new parts supply Being 63 years old I have been in the motor trade for over 45 years and had motor trade insurance with various companies for 40 years Jensten Motor Trade DA6 7DQ wrote to us informing of how they could save us money and other benefits over and above existing policies On 12th February I contacted them via email for a quotation using information from their earlier letter that we had retained on file I received a telephone call from a guy named Paul After a few questions of which I provided honest answers taking a couple of minutes max Paul told me he would call me back One of the questions was do I use or supply secondhand parts Now answering honestly very occasionally we do due to the fact either new parts are not available or on lengthy back order I did inform Paul we do not supply or use in our workshop used safety related parts such as steering suspension braking system parts or tyres Paul informed me he would call me back again He did so within a few minutes He informed me Jensten Insurance could not help me as they do not want your kind of business whatever he meant by that Obviously these guys have no idea of the situation of parts supply within the motor industry especially since Covid 19 Or perhaps they consider businesses selling storing and maintaining EV s are less risk Our workshops are exceptionaly clean well decorated well equipped with modern tooling diagnostics and lifts and all equipment vehicle lifts Teletruks etc are safety tested and kept in date Why bother going to the expense of posting out letters advertising their services I cannot imagine what business they are attempting to attract within the motor industry I concluded when using comments such as this these folk are up-their-own-bottom scum and it is highly likely there is much truth to other reviews on here My advice is steer clear of this time-wasting company using new parts of course

Find a proper insurer

Been 8 weeks still not even got a reply to a claim Total waste of time no customer service No reply at all just get told to wait 5-7days each time

Never replied to email enquiry

Never replied to email enquiry Obviously don t need new customers

Spent 20mins answering all sorts of

Spent 20mins answering all sorts of questions promised a quotation same day still waiting a week later took my business elsewhere

Law breakers avoid

So I left a Neg review a few months ago Just an update I put in a serious letter of complaint in Jan 2025 and at the same time I requested a SAR subject access request that legally a company has 30 days to reply to and in true Jensten style I have not had one phone call from or a letter or one of the many companies that run along side them I have had no written confirmation Nada This company is breaking the law I have a right by law to ask what information is held on me and you haven t delivered They left me uninsured and canceled my policy without giving me a date of termination either in writing or over the phone I was driving uninsured for days due to them cancelling my policy with no warning of a date to arrange cover thus leaving me subject to points and a fine

Paying back my loss in NEG reviews 2997 to go

As you can see another 2 days gone and this company has done what it s been doing since October by doing absolutely nothing while taking a hefty amount of money from me and even covering my insurance for two months before canceling on a technicality they knew about months before they cut the insurance off WITHOUT INFORMING ME LEGALLY I think the amount of I m out of pocket for a non fault claim that was covered by my payment in full for the year that hasn t been covered at all I m about 3k out of pocket This is my 3rd neg review so I owe you 2997 more 1 star reviews

2997-2996

Avoid They cost me 1000s and have never contacted me once not even to give me a legal date of my policy termination that could have cost me my license That s now 2996 more neg reviews coming your way