Jet2carhire Reviews

The worst car rental experience ever

Booked a car through Jet2 thinking it would be a seamless experience and because I trusted the brand How wrong could I have been After I d booked my flight to Marco Polo Venice Airport I followed the link to their car hire option and paid in advance including full protection insurance Our flight was delayed into Venice by about 30 mins and when we arrived in the terminal there was no sign of Target Car Rentals the company Jet2 partners with so having looked again at our rental voucher I noticed a phone number we were to call to arrange a minibus to the offsite rental office When I called the number an extremely rude and unhelpful lady told me that because the office was about to close I would have to pay an additional 40 Euros for out of hours service Needless to say I refused and went back into the terminal building where I took out a new booking with Italy Car Rent who were very friendly and helpful I have since contacted Jet2 car rentals who have said they cannot offer me a refund due to Terms Conditions I should have notified them the same day apparently instead of on my return to UK From a customer experience the overall feeling is one of helplessness and a sense of being robbed I will never book a car through Jet2 again

Steal you money

Do not use They take the money twice 30th Jan and even after 6 emails and 2 complaints they accept the mistake and they still blame internal finance departments and have not repaid the money to date 17th March They have just emailed me stating they apologise they do not understand why and they will chase the ticket- 2 months and they have all my money Reading other reviews this is a regular occurrence so do not use

Do not rent a car from Jet 2

Please do not rent a car from jet 2 car rental We rented a car from jet 2 website feeling that we are going to have a stress free experience thrifty oh my word how wrong was we we booked a car and paid in full with full insurance ready for us when we landed in kos airport but our flight was delayed because of passengers having drank to much alcohol and was refused entry on to the flight so we then waited for the cases to be taken off the flight and we all sat on the plane watching and waiting but then as we had missed our slot we sat waiting to be given access to fly which was 90 minutes later We went to the desk at thrifty to collect our car and was told that after 59minutes we loose the car and will not get our money back we said no we have paid for a car for two weeks so where is our car the man said no show after 59 minutes you loose your car and they had hired it out to someone else and we loose our money so we got a jet 2 rep to come and speak to the car hire man and she said that after talking to him the car was now gone and there was nothing she could do to help So please AVOID

Absolutely disgraceful company

Absolutely disgraceful company hired a car at Malaga with Fire Fly through them took the full insurance when I went to collect the car Fire Fly made me take their full insurance anyone at 195 I couldn t get back into the terminal to go to another company and was stranded alone in Malaga airport in my own not speaking Spanish I contacted Jet2 on my return I complained so much it was escalated but basically fobbed off with its nothing to do with them Well don t upselling it on your website then

Avoid at all costs jet2 car hire

Avoid at all costs I naively trusted Jet2 car hire as their flights and customer care are so good 1 Jet2 car hire is a front for other companies 2 The terms and conditions bear no relationship to the actual product i e in terminal pickup meant for us a corner in the carpark waiting for a bloke to pick us up and drive 0 15 minutes to their office 3 We got extra insurance 130 97 for a week but wasn t worth the paper it was written on got charged extra 324 25 I did scrape the sill of the car but we had the extra insurance cover Initially I refused to pay they threatened me with the police yes do call them I said but they didn t then the guy went next door and got 3 of his male mates in very threatening and wouldn t drive us back to the airport until we had paid Jet2 refused to help only repaid the 32 which we had been charged for the satnav there wasn t one Boycar Antalya avoid Barclay card were fabulous and did reimburse me

Stop selling car hire

Do not sell car hire attached to holidays without any responsibility to your customers being robbed by the car hire companies you led them to

JET2 CAR HIRE THE WORST

I can t believe that jet2 car could be so BAD they take your money and take no responsibility for the car hire companies they subcontract to They promise the earth and do nothing to enforce the contract even their COE is in on the SCAM

Awful jet2carhire com

We book a car with them Flight was 2 hours late and nobody waited for us to give us the car Next day reservation was cancelled by the local supplier so we weren t able to get the car the next day After ask for refund they keep me almost 50 for nothing Awful experience Just dont use them and book a car the time you arrive at your destination