Jetblackcycling Reviews

Goods well packaged

Very good smart trainer

Very fast and responsive

Goods well packaged express shipping- post pigeons take longer to fly I am very satisfied

great

fit ok items on sale fast delivery good enough for me

I never received my order is it really a

I never received my order is it really a rip off or someting went wrong

Ordered the new Jetblack Victory

Ordered the new Jetblack Victory but the company are not giving any updates First there was a delay Then the delay got a delay And they provide little to no updates on order status So at this time I m not sure if the delayed delay is getting another delay or if they are about to ship And they re horrible at answering mails so very difficult to know what s going on I really hope the product is better than the service

Item arrived damaged

Item arrived damaged Numerous attempts were made to resolve the issue and after a number of days supplier replied to email but the issue remained unsolved with no further communication how the item can be returned back Will not be ordering again

Do not buy from Jetblacks Tailwind distributor

Do not buy Once orderd they stop responding No reply at all from customer service and no delivery The european delivery is a scam Update There was a fast reply here from Tailwind unfortunately they refer to an e-mail adress where they are not responding Seems really strange that they are refusing to send an order update to their customers seems to be more than a few who are having trouble getting an answer

No customer support - AVOID

I won a JetBlack indoor training suite in 2021 supplied by Tailwinds-Brands de I already had an indoor smart bike so stored the JetBlack equipment until needed In December 2024 my smartbike died and I finally opened and set-up the JetBlack equipment After three weeks use the Volt smart trainer started making loud clunking sounds so I reached out to JetBlack for support JetBlack refered the issue back to Tailwinds but despite numerous emails from JetBlack Tailwinds have refused to get involved I just want consumers to be aware of this appaling level of customer support before they consider purchasing from either company In general I found the quality of JetBlack products very poor The cadence sensor repeatedly disconnected from my tablet or phone and could only be found again by removing the battery and the anti-slip pads on the wobble board detached from the board itself But it is the lack of support that is most concerning