Jetpets Reviews

JetPets The ONLY Way to Fly Your Furry Family Member

We recently moved our beloved dog Riggs from Sydney to San Francisco and JetPets made the journey as simple as possible While we wish we could have flown together as in Riggs sitting in the seat next to us - I wish we couldn t be more grateful for the care and attention Riggs received from JetPets From the very beginning the JetPets team answered all our questions with patience and expertise guiding us through the process seamlessly When Emma the JetPets representative arrived to pick up Riggs for the journey her warmth and genuine love for animals immediately put us at ease Saying goodbye was still tough but knowing Riggs was in such good hands made it bearable Throughout the journey we received regular updates on Riggs location health checks and even a sweet report card from his handler detailing their playtime and cuddles It meant the world to know he was being so well cared for Riggs arrived in San Francisco after a long 14-hour flight surprisingly acting like his normal self happy healthy and ready to stretch his legs ha We re so relieved we chose JetPets to make this big move and we can t recommend them highly enough to anyone relocating their furry family member

My experience with Jetpet was exceptional

My experience with Jetpet was exceptional from start to finish They ensured a seamless transfer for my beloved Kitty without any turbulence or stress Firstly their responsiveness stood out they promptly answered all my emails addressing any concerns I had along the way The handler who delivered Kitty was not only professional but also incredibly friendly making the experience pleasant for both me and my pet Jetpet impressed me with their sophisticated tracking system At every step of the journey they kept me informed via SMS and emails ensuring effective communication throughout This level of attention to detail gave me peace of mind knowing exactly where Kitty was at all times Another standout feature was their hotline service I once needed assistance late in the evening around 9PM and was pleasantly surprised when they answered my call promptly Their availability at such hours is a testament to their dedication to customer service Overall I highly recommend Jetpet for their professionalism friendliness and efficient service They made what could have been a stressful experience into a smooth and enjoyable one

Jetpets were absolutely amazing from

Jetpets were absolutely amazing from the minute I contacted them for the move of our beautiful Bear and Cooper from South Australia to South Island New Zealand I was stressed about all the paper work but they helped me through it all and sent me photos and updates about our pets whilst they were travelling Very helpful and friendly Highly recommend Jetpets

Jetpets were amazing from start to

Jetpets were amazing from start to finish I moved my two cats from Melbourne Australia to Edmonton Canada Their communication throughout the process was excellent and always helpful Once my cats started their journey I received regular reports and photos These were so reassuring I was also able to track their flights They landed in Edmonton in excellent condition They were so settled that it s honestly like nothing even happened They are both now fast asleep in their new home seemingly oblivious to the whole thing Thanks Jetpets

Amazing service

Amazing service could not have asked for more when flying our 2 cats back to UK from Australia JetPets made it super simple and easy and kept us updated during the journey The cats settled in well when we landed which is a testament to the care provided during the trip Could not recommend more

Great experience

Jacinta and the others at Jetpets did everything they could to support us and our cats through our trip We were kept informed every step of the way and were confident that our cats were looked after and cared for from start to finish

Borzoi on a Planezoi

I recently relocated my borzoi Phaedra from Sydney to Hong Kong This journey was not easy but Jetpets made it a breeze They arranged all exportation appointments and health clearance saving us a lot of stress They were amazing with communication shout out to Katie Halson for answering my endless questions Under their loving care Phaedra arrived clean and fresh relatively calm considering how anxious she can be Cannot thank or recommend Jetpets enough

Exporting staffy Jock from Australia to South Africa

Jetpets organised all the requisite VET health assessments and flight bookings with SAA for our Staffy to travel from Perth WA to Johannesburg RSA All pickup care onboarding VET clearance on arrival and delivery services were friendly kind to us and Jock and perfectly functional Great service worth the high cost