Jetsmart Reviews

By far one of the worst airlines

By far the worst airline I ve ever flown with Their website is absolutely awful proved completely incapable of taking payment and cost us a fortune in last second checked bag fees at the airport because of it They had absolutely no concern for our situation I m seeing that this is a very common case for this airline Absolutely avoid at all cost Pay double what they offer to another airline if it helps you avoid Never again

World s worst airline customer service

Worst airline customer service in the world The trip has one stop I was required to get my luggage at that stop and wait to check in that same luggage until their arbitrary deadline of 2 hours before the 2nd flight They have numerous arbitrary rules like this and do not care how illogical the rules are nor how they inconvenience customers This is my first and last flight on this airline Also even buying the most expensive seats still meant no reclining seats and they are hard barely cushioned

Better swim than fly with them

The most shi iest airline and staff i have ever seen You cannot check in online because the website is horsesh t and doesn t work then they charge you 40 soles for doing the check in at the counter Staff is laughing and talking between themselves instead of handling our check in we have waited 15 minutes for a baggage tag because they had stories to tell I would prefer swimming the distance instead of ever flying with this airline again

JetSmart a THIEF AIRLINE

JetSmart cancelled my flight from Santiago to Buoenos Aires in February 2024 I asked for reimbursement of about 300 Euro allegedly due in 2-months while buying another ticket still with them Well not even now in June after 4 months did they reimburse my tickets and never replied to te many e-mail I sent JETSMART A THIEF AIRLINE

We were at lima airport

We were at lima airport checked in paid bags paid carryon bags online jetsmart cancelle carry on payment then at boarding gat would not let us board without paying premium exhorbitant price for carry on Also the checked bags price was exhorbitant We refused to pay the extra and were not allowed to board it s not an aiirline it s a scam

Don t travel JetSmart they don t care Terrible customer service

My husband and I booked our flights at the same time but were unable to sit together because we didn t pay extra This seems to be a new trend with airlines that is quite an appalling money grab - like travel post COVID isn t expensive enough Other check in staff at other airlines found seats together for us however the snooty guy at Jetsmart didn t care This is after they changed our flight twice and cost us extra by having to travel to a more distant airport Not cool

Awful airport service

Many people were waiting in line in the airport to check in There was only one lady at the counter She took her belongings and left All the people continued to wait and nobody served them She didn t tell anything to anybody I caught up the lady and asked when she will come back In 2 hours she responded

Horrible airline

Horrible airline They try to sell it to us as being a cheap airline but they charge much more for a piece of carry-on luggage than any other airline I ve ever ever seen My ticket for two airlines in the same day was 300 and to bring a carry-on luggage with jets Smart was another 100 Outrageous They do not even offer you a couple of water for free on the plane You have to buy absolutely everything Chairs do not recline You cannot plug-in a phone There is nothing I understand the intention of being a cheap airline but for what you get and the price you pay I will never fly with them again and I discourage you to do so as well And their service for handicap people is less than kind

Utterly awful airline

Utterly awful airline Charged us for checked luggage when we had already paid for it online We had shown customer service an itemised breakdown of the charges we had paid which used the complex phrase l u g g a g e but it was like dealing with a group of orangutan who had been hit around the head with a spade Avoid at all costs