Jewelryexchange Reviews

Don t make a big MISTAKE

I really don t want someone to make a similar mistake I bought my wife s wedding set at the jewelry exchange in Norristown My first big jewelry purchase ever Really the WORST financial decision I have made I carefully selected the diamonds and the settings I listened to the promises the manager made me I looked at their EGL appraisal of the diamonds and made the purchase after haggling i received about 800 off the sticker price I thought I did pretty good After we got married I wanted to make sure my 8500 I was not a rich guy was 9300 Investment was protected so I opted to add a rider to our insurance They demand an appraisal so I offered the EGL cert it comes with but they stated they only accept real appraisals Unknown to me EGL certs are not real go figure So i got my first real appraisal and it was for 4100 I was thinking BS I went and got two other real appraisals and they were 4000 and 3950 from reputable appraisers in the industry They are appraisers recognized by the insurance industry Their real appraisals are accepted by the most stringent for the accuracy of their appraisals I did not tell either about the appraisal before them After each completed their examination I showed each appraiser the EGL cert of value and they also replied they re not real Understand that the appraisals are what it should cost to buy a new set at full retail price The truth is the value of their diamonds and rings at full retail replacement value is half what they charge That s very bad compared to most any other jewelry store not in an alley So bottom line is they re charging you twice what the industry charges for the same thing And when I brought them back to the jewelry exchange and demanded restitution they simply said ohh sorry all sales are final Its in the contract you signed but they offered me a STORE CREDIT of 2500 towards the purchase of something else if I wanted to return them 6000 less than I paid Before you buy do research about the BS appraisals certs these corrupt stores offer and buy from a real jewelry store not used car salespeople in cheap suits Now i go to a local family owned store that every appraisal matches or exceeds the price I paid I hope you find a reputable jewelry store It should be a happy and wonderful experience even after your purchase

Buyers Beware

Buyers Beware Put a ring on lawaway with Chicago store Paid on it Moved to Florida and they said they would transfer ring to Tampa store Went to Tampa store after transfer only to find out not same diamond Ended up picking out brand new setting and diamond After paperwork and more money down recd receipt of new balance owed 2 weeks later got a strange call saying the balance they gave me was wrong I owed MORE money My receipt showed breakdown of return of other ring payments and then new ring and balance It wasnt wrong I said i would be in to talk to manager when back in area Store was 2 hrs away A month later got call that they were closing Tampa store and if i wanted ring i had to pay NEW higher balance to a store in Texas and they would ship ring I said I no longer trusted that and just wanted money back They said no and hung up So put 2500 no ring How they are still on business is beyond me But they just scam people out of money so i guess thats how Beware

BEWARE

BEWARE My wife and I PURCHASED AN ENGAGEMENT RING FROM THEM we picked a diamond and a setting we examined the diamond thru a jewelers loupe it was flawless they told us to come back in an hour and it would be mounted in the setting we paid and left for home Some months later over a friends who had a jewlers loupe we again examined the diamond not the stone we picked and purchased they switched the diamond with one with a crack in the bottom of the stone DONT LET THEM SCAM YOU CHECK THE STONE BEFORE AND AFTER IT IS MOUNTED IN THE RING SAME FOR CLEANING OR WHATEVER DONT LET YOU STONE OUT OF YOUR SIGHT AROUND THESE CROOKED SCUM BETTER YET STAY AWAY

They do not sell quality diamonds they

They do not sell quality diamonds they sold me a qr colored stone QR doesn t even qualify as a diamond and they don t refund they tell you they will sell you a better diamond of course extra money I ll eat the loss they are not honest people you do not get quality diamonds there Look up QR colored diamonds worthless

Buyer beware HORRIBLE QUALITY

Buyer beware Don t buy trust me I ordered a yellow gold diamond ring I never buy on-line but did this time they sent me a white gold ring I ordered a SI 1 grade ring they sent me a I 2 ring The diamond is cloudy and not brilliant and clear like I was told by a CS Agent who I trust and spent 1 hour on the phone with him I called to discuss the disappointment and they took no accountability They did say I can return and get it replaced but I d have to pay shipping and they d have to build the ring I need it by a certain date and no matter what I do they won t meet the time line The ring looks cheap after spending 3000 00 If I could rate them a 0 I would Don t waste your time or money Definitely don t buy via the internet Even with my issues I can t return the ring at one of their stores Inconvenient and horrible experience THEY AREN T HONEST QUALITY IS POOR

Absolutely terrible wanted a refund

Absolutely terrible wanted a refund they said no way just an exchange but didn t mention that at the time of purchase really felt taken advantage of like all the other reviews buyer beware go somewhere else terrible don t ever shop here

I have been buying jewelry at The

I have been buying jewelry at The Jewelry Exchange in Bethesda for years The people who work there are great Yes they do have some diamonds that are not great but look at the price You can t expect a stone for 500 to look like the one for 5000 They will show you the difference and you choose what to do

I am very happy with my experience at

I am very happy with my experience at Jewelry Exchange My salesperson Jordan helped me pick the perfect anniversary band After explaining what I wanted he shared great options until I found exactly what I wanted Excellent customer service