Jileonrainboots Reviews

Negative experience

Reviews The boots were too big so I had to send them back they were nice Unfortunately Yodel lost the item When contacting Jileon about the matter they were incredibly quick to pass the buck back to yodel Completely understandable that they will hide away from the responsibility due to not actually losing the package However as a company it is their responsibility to support their customers I was basically told it s not my issue so deal with it yourself I have wasted a lot of my time when I should have gone somewhere trustworthy such as Amazon or ASOS which I have by the way Bottom line is- avoid this company go with one who has ethics and actually cares about the customer I am sure Jileon will reply to say they have supported me through this issue but this is only because I have stated I will be seeking advice from the Consumer rights protection team and opened an investigation as they have no complaints policy and procedure in place to protect their customers Following advice from CRP they directed me back to Jileon s where the owner threw a tantrum about my negative review it was something along the lines of we were going to be pleasant but seeing as you left a horrible review you will have to wait until we receive our claim for your refund you will not find the review due to the seller not approving it slightly concerning how the reviews have been manipulated

2 pairs have failed in less than 2

2 pairs have failed in less than 2 years When contacting the company they were very unhelpful and offered me 20 percent off another pair Considering this is what they offer on their website anyway it s not great Emailed twice since and no reply

Just don t

Absolute fantastic - so comfortable when trying on in your home but introduce anything more adventurous than your living room Berber and you re stuffed I had the gall to try to wear them in a field and my feet were sliding around inside the boots making it impossible to walk properly The foot size was perfect but the boot offers as much support as a wet tissue so if you re planning to use these for anything other than a 30-second walk on the school run then do yourself a favour and look elsewhere

Inside sock heel area has rubbed away

Inside sock heel area has rubbed away after only 6 months use Customer service told me it was due to incorrect fitting but I have worn same size all my adult lifeNo other option offered Both heels worn badly I have worn them on dog walks over the winter on wet days only hoped to have them for life Have previously worn Dunlop wellies with no problem

Refused to repair refund or replace

After a buckle broke on one of the boots after just 2 months I contacted customer services to be told that as the part is not functional they would not help me repair it I am left with a large piece of rubber flapping about when I walk Very disappointed in the services All I asked for was a new buckle that I was willing to fit myself but they are adamant they will not help in any way A partial refund has been offered for 20 although not received yet but this does not solve my problem of their below quality item Update since this review has been published they have emailed to inform me the 20 is no longer on offer because of my negative review I have used this company for many years for boots but unfortunately our business has ended badly I would not recommend to anyone as they are unwilling to be professional in their response to any issue once they have your money

Great for the wider calf

To start off website was very easy and gave perfect description and had measurements to help with sizing before ordering Package came within a few days as soon as I tried them on I couldn t believe it I was so happy to finally have wellies I could just slip on and off without having to struggling and them not fitting properly I couldn t wait to wear them out and test them wore them today and have to say I can t fault the my whole experience and product Would definetly recommend for anyone who has a wider calf like myself

Teal Leaves - Half Boots

Customer Services were so kind and helpful and gave practical advice to enable my smooth purchase Their services were first class - a rarity nowadays The boots themselves were lovely They are a fit for a wide foot and I am happy to wear thick socks with them - which is sensible for wellies anyway Plenty of room to slip in and out without a muddy struggle - I love them

Great customer service

I ordered a pair of wellingtons from Jileon as I have wide feet and find it difficult to find ones that fit Unfortunately the wellingtons turned out to be too roomy for my ankles and lower calf This is no reflection on the product which seemed great and all about my difficult feet I thought I d made a mistake when returning them was posting out a similar sized package at the same time and was concerned I d mixed up the labels However a quick email to the company resulted in a reassuring reply that they d look out for this In the end all was well and the mix up hadn t happened but Jo took the time to let me know and issued a prompt refund I really appreciated the reassurance when I thought I d messed up Great customer service

The Best Boots I ve Ever Owned

My Jileon rainboots are the first pair of boots I ve owned that I didn t have to battle with to get on over my high arches I can step right into them My feet stay dry no matter how wet the yard is The fleece liner is so cozy and warm my toes stay toasty no matter how cold it is outside The wide calf gives me space to tuck in my pants without my legs losing feeling My Jileon rainboots are the best boots I have ever owned