Based on authentic user experiences
Terry Crane
6730 reviews
N/A
8 months ago
Useless software
Useless software - offers a call back functionality but the field the client can use to enter his phone number is in lots of countries to short Client will not get an error message but connection fails - customer service is promising a lot but never finally solving any problem or even replying to tickets It is a black box - chats should be delivered by email as important informations about the chat like the URL the client visited or the source of the client is not included in the chat archive In 40 of the cases the emails are not sent by the Jivochat system - If one is signed in on two devices like desktop and mobile and you sign out the status is changing on both devices showing you are offline As it should be But still clients see you online and message are delivered Status is automatically switchin back to online - If you are signed in on a mobile device and one tries to accept an incoming chat it often takes 2-3 minutes until one can answer the clients request With this time delay a client is often gone from the chat UPDATE after customer service reply nothing changed I was not contacted by customer service as mentioned below and the problems still exists the same way Have not changed my mind at all
Ivan Gladenko
6730 reviews
N/A
8 months ago
What a pile of absolute garbage
What a pile of absolute garbage cant even have staff login on time for work because they want 29 per agent per month and if one doesnt logout then your screwed Just a hastle for customers who are paying its also terrible to use when you think of the likes of tawk to which is FREE and unlimited users and even Tidio isnt as expensive just rubbish avoid and use their trial first guarantee you wont buy it
Mike
6730 reviews
N/A
8 months ago
Took over AOL on my desktop Yikes-close call
Somehow these people got into AOL software when I needed AOL support They even used the AOL logo to create a shortcut on my desktop Fortunately I smelled something wrong when they asked for 100 plus and shut my desktop down immediately Like another reviewer said this company needs to be investigated for fraud
Mike O
6730 reviews
N/A
8 months ago
Poor Customer Support Product is Meh
WARNING This company doesn t honor customers requests to delete their account information and they are a company outside of the US Their customer support could really use some improvement The product requires a code to be emailed to you to delete your account a bad user experience I never received the email after three tries I was chatting with someone for longer than 5 minutes should have taken less than one minute to do and she never resolved my issue Maybe she was new or was a robot
Kim Foster
6730 reviews
N/A
8 months ago
Total crap
what kind of chat app does not let you minimize it what a joke this stupid chat window is in my way of viewing the page content and i can t get rid of it ridiculous
Chady Chady
6730 reviews
N/A
8 months ago
Poor Partner Support or Fraud
Poor Partner Support or Fraud Warning - Jivochat does not pay affiliate partner If you want to earn some affiliate with jivochat try to find some other partner for it I tried to get any information about my withdraw request with any result
Mark Papa
6730 reviews
N/A
8 months ago
The app is fine they have changed what
The app is fine they have changed what features are available for free over time I ve been a pro user then let it lapse with the intent of renewing Support is 1 star They will jot respond and you attempt to contact through that app it s blocked Recommendation find another There are many of these companies
Kevin Hunt
6730 reviews
N/A
8 months ago
The worst customer experience
The worst customer experience I have been on multiple review sites and it appears this is a common issue They have a chat service where the support staff don t actually want to help and when they do it s a link that directs you to a page that s similar to your enquiry Useless and lazy
Jeremy Williams
6730 reviews
N/A
8 months ago
Fraud alert Bitcoin
Whatever you do there is a scam with a so called trading company called Century BTC Option Do not buy anything they will take your money and want more and more They use fraudulent phone numbers and address FRANGEL is there only jivochat customer service agent She will con you out of a lot of money and you will never see it again This is a fraudulent website They should be reported to
Waldemar Z
6730 reviews
N/A
8 months ago
It doesn t work
It doesn t work It will not let me even sign in and there s no support all you get is just a robot that doesn t even know how to answer your questions