Jlab Reviews

Jlab go air sports

Bought Jlab go air sports Excellent shipment unfortunately the ear buds are barely usable The Bluetooth keeps cutting out and the left ear bud doesn t respond No problem I thought but the returns process is not worth the paper it s written on eight emails in and they keep asking the same questions Won t be buying from Jlab again

MY REVIEW WAS DELETED

MY REVIEW WAS DELETED DO NOT BUY THESE EARBUDS IN THE UK GEN 2 ARE ONLY AVAILABLE IN THE USA AND THIS VERSION DOES NOT CONNECT WITH ANY OF THEIR APPS here it is again DO NOT BUY THESE EARBUDS - they are useless They don t work with their old App or the new App and therefore you cannot control the functions whatsoever Support was useless and dont take accountability for selling a product In the UK that is not fit for purpose They are still advertised on all of their retail outlets in the UK I paid 69 99 for them and they literally do not work They dont even sell the 2nd generation in the UK apparently the only ANC Version that work with the App to replace them It should be be illegal to sell goods that are not fit for purpose I have raised this with Trading Standards in the UK

Rubbish in every way

Rubbish in every way Dont waste your money They dont connect to any app to be able to manage the sound or settings - so completely useless Customer service is useless and unresponsive

My time with jlab is over

My time with jlab is over and it s their own fault I saved up my points for many months when I went to use them I could not find my reward points or anything pertaining to their reward points program on their website The lady I spoke with said that was really weird and said she would check what the problem is and took all of my info She then said oh we ended our rewards program after gaslighting me and telling me how weird it was that I could not find anything pertaining to their rewards program on their website They told NO ONE that they were ending their rewards points program nor did they put anything on their website to announce the end of their reward points program The lady on the phone said sorry and said she would be issuing me a 25 discount code that s what she said I did not misunderstand her When I tried the discount code she gave me it did not work I asked her if the code will work for ANY item She confirmed yes that it would work on ANY item It did not work on the item of my choice I tried another item and discovered it took 6 25 off the other item I checked So she lied and said 25 off and actually gave me 25 off when my points I earned were worth over well over 15 dollars more like 20- 25 I tried cancelling an order I placed previously and at the time the order was not fulfilled and she refused She aided in my decision to end ANY future wireless earbud orders with jlab I promptly order a new pair that cost even less then the order she was refusing to cancel I love how the lady sent me emails after the fact to try to cover her rear as if that will change reality They should have treated a long time customer better

I just sent 4th email to support jlab

CUSTOMER SERVICE APPALLING - I sent 4th email to support jlab with full information required with attachments not read again repeated same unprofessional unhelpful automatic response First contact is dismal and frustrating Argos advised I must contact them first re a warranty question What is the point of having an email for support Seems very unfair and avoidance this is fraud

ZERO WARRANTY LIARS

I contacted these cowboys after my ear buds have become faulty They first requested a photo of the product to be able to issue the warranty then they would send replacements along with a return envelope to return the faulty ones They then ask me to completely destroy them by placing the earbuds in water and to cut the charger cable to the charging case and send them photos as proof I told them I would prefer the first option and return them so they can be inspected so they know what the fault was They have always been quick at responding to emails until I refused to completely destroy the ear buds just in case they didn t keep their promise of a replacement It has now been 4 days as of writing this review and I have still not heard from them and they usually respond within 24 hours So they expected me to completely destroy my earbuds and have obviously backed out of their promise to issue the warranty Disgusting behaviour

Shocking

Shocking Sent 7 emils chats but no reaction My earplugs are brand new bought then a week ago but they dont work You would expect a solution We will see So far fail

Bought some jlab earphones which are

Bought some jlab earphones which are good apart from the poor Bluetooth connection which means they sometimes can cut out when my phone is in my pocket Can only get a replacement if I provide evidence of me destroying the original despite offering to show evidence of them not working