Joancee Reviews

Absolutely joke of a site there s no

Absolutely joke of a site there s no communication u can t track your parcel And I spent a fair bit of money for a surprise for my partner and it got ruined and never received my gift like they said Want to put a formal complaint in but know 1 ever replies or gets back to you Don t waste your money or time on this site and it s a joke

Firstly I never moan but I have to

Firstly I never moan but I have to leave and honest review My partner purchased a ring for me from this website He proposed with it but it was too big their sizing is definitely out I tried to just get the ring re sized at a local jewellery store but because of the material they couldn t do this without damaging it I contact Joancee to exchange for size down Their communication is terrible waited two weeks to get a few reply s and they draw out the questions which they could just put in one email They need order ref photos of ring and will ask if ring size sticker still attached Obviously my partner removed this sticker to propose so now the company refuse to take it back No where in their website could we find stating this on the returns policy Also if you happen to be successful in them allowing you to return it then you will be expected to pay the shipping and import charges etc Save yourself the pennys and go to a uk site to a known company you get what you pay for

Absolutely joke of a place

Absolutely joke of a place they ruined my proposal to my partner and i didt even receive my item Iv ask for money back and theu saying 60 I can get back You have messed my big day up They won t give me my full refund and iv bin asking for 3weeks now

DO NOT BUY FROM HERE

DO NOT BUY FROM HERE They rip you off I needed a replacement ring placed order and they sent me the wrong ring looks completely different when I contacted them I had to pay delivery fees of 23 00 outside uk and they would not give a full refund and WOULD NOT pay for postage Even though they sent the wrong item to me

Joancee UK - rip off and not UK at all

Awful company They are giving impression that they are UK based they are not The items are coming from China My mother bought a ring as a gift When it arrived it was huge She emailed immediately to arrange a return The returns information coming through was painfully slow The emails didn t give explicit instructions for the return process Eventually after many emails the return address was provided and it is indeed China Ring returned at a cost of 22 Of course it now has to be received before a refund will be given I note that the returns info states another 10 will be deducted from the refund for their shipping costs I ve advised my mother to do a bank charge back now Rip off company

Scammers BEWARE OF THIS COMPANY

This company is a TOTAL SCAM Take the payment but give NOTHING in return Constantly tell you that it s in production Never arrives Terrible Terrible company Lost all my saving to get my wife a ring

Don t order from there still not

Don t order from there still not received my order and it s been 5 weeks

I haven t received my order they gave

I haven t received my order they gave me a tracking number but the postcode don t match apparently it got delivered on 12th February but on 17th they emailed saying I have to cancel my dispute to get to a refund as they was backlogged with orders they haven t sent me my ring or a refund clearpay has closed the dispute but I still have to pay for a none exsitant ring there emails don t match up with when it was apparently delivered avoid this company at all costs