Joannefabrics Reviews

AWFUL CUSTOMER SERVICE

AWFUL CUSTOMER SERVICE TERRIBLE ORDER FILLING JOANN FABRICS NEEDS MAJOR MANAGEMENT REORGANIZATION PHONE CALLS AND EMAILS ARE LARGELY IGNORED and NEGATIVE REVIEWS ARE NOT POSTED

This store in Allentown PA has some of

This store in Allentown PA has some of the most nastiest people working for them They advertise coupons and sales but do not want to honor them Give you a hard time about it The employee accused My friend and I wrecking the clearance section and that we were stealing Although she did not confront us she just rudely express herself to a co worker So I put everything item back from shopping cart They advertise for craft classes LMBO Love to know how one them will be with rude not knowledgeable not helpful people teaching them And last but not least they don t know how to do simple arithmetic to sell material Plus they don t want to give clearance price that was on it for it

WARNING on line fabric will come in pieces

I ordered 3 yards of 34 99 a yard fabric and it came in two pieces No warning no notice anywhere in the order process I would not have ordered it I called the customer service number only to get an OUT of COUNTRY woman who was rude kept calling me sir All she could say is this information is located in the shipping information at the bottom of the website page This is a stupid place to have such information It absolutely should be where it is actually read and seen Sending such expensive fabric in two pieces is showing the disregard for the consumer and only interest in profit as they don t want to be left with pieces of such an expensive product

The worst customer service EVER

I recently placed an order with Joanne s for 10 meters of fabric I have a small business I placed the order and received a confirmation I haven t received any shipping confirmation I checked my order detail on my account and it says the order has been cancelled They have taken the money They remembered to do that I stupidly gave this company a second chance after completely messing up my last order Their customer service is the worst I have ever experienced They won t reply to me They really don t care I won t get an apology I ll now have to cancel the customers orders that have been placed and battle with them to get my money back I m SO angry that businesses can treat customers with such disrespect

NO service in McHenry

I went to the McHenry IL store today and when I tried to check out there was a another customer waiting and pacing back and forth She ended up walking out I saw the call button so I pressed it and heard the call I waited and no one came I left the merchandise on the counter and walked out I will not be back One star is too good for this store They are worse than a zero No wonder the store was so empty of customers I went and will now always go to Hobby Lobby

Joann Fabrics has the very worst

Joann Fabrics has the very worst customer service for online shopping I have ever encountered They are never are able to complete a online order and they leave pending charges on my credit card account an extremely long time I have tried to call their customer service line but they refer you to their email account and they do not respond I caution using online ordering it will leave you disgusted with the company

I placed an order on Nov 19th today is Dec 16th

I placed an order on Nov 19 2023 for items to make a Christmas gift I was going to give someone early One half of my order was received in a timely manner and the other half I never received Checking daily only way to check on the order is through an email they sent stating one half shipped the other half continually stated processing This morning I checked again for umpteenth time and it said cancelled I still have not received any communication from them stating it was cancelled nor has the amount been put back on my credit card I love Joann products but never again will I purchase anything from them online or in store Just plain bad business I m glad I went ahead and purchased these items elsewhere to finish and give the gift when I planned otherwise I d still be waiting and wasted A LOT of money Bad Business Joann you should have at least enough respect for your customers to let them know you cancelled an order someone has been waiting for for a MONTH

Sneak Attack

I had a project that I may or may not have needed to complete before this weekend that I needed a sewing machine with some embroidery capabilities I went on line found a machine signed up for emails to receive a discount on my first order then decided to go to the store instead since I was traveling and would go near one I found a machine at the store told the clerk that I may end-up returning it if my project fell through She said fine just don t open it She said the discount for online wouldn t apply I found another discount for in the store that didn t apply to machines and ended up paying the full price for the machine I brought it back 2 days later unopened and was hit with a 25 restocking fee There were no signs indicating restocking fees online nor in the store The clerk never said anything about a restocking fee and when I asked how I was supposed to know there was a fee the returning-clerk pointed out the small print on the receipt She asked the manager who said there was nothing she could do about it So the only way you know there s a restocking fee is if you first buy it so you can read the receipt Baaaaad Business

Items I purchased were rung up incorrectly and not addressed

Items I purchased were rung up incorrectly I took receipt into the store to show them what had happened I was correct They insisted even though shown that they were correct I did not yell but my tone was frustrated After showing them several times how they added in my 5 00 coupon as a purchase they still insisted they were correct The clerk hit the register with her fist Told me she was done talking to me and that I was rude She kicked a shopping cart as she stalked away Telling me it was my fault that no one wants to work retail I work retail Horrible customer service Add this situation to a messy store Bolts falling off the shelves Heavy extension cords lying random in customers walking paths Also the latter was brought to corporate attention with no response Customer service is a thing of the past I m afraid