Joe-brown Reviews

Shocking Customer service

A party of 4 of us visited the Llanberis store on Sunday lunchtime on 11 10 2020 looking for a lightweight jacket for my friend who from a young age has breast so struggles with the sizing of the women s fitted jackets On entering the shop we looked around an found all the women coats available were small sizes My friend found a coat she likes in the men s unisex part of the shop but when enquired about trying them on the gentleman if you can call him that after this stated you can but we will have to quarantine for 72 hours after if you don t buy it so prefer not My friends partner then proceeded to ask what makes of women s coats go up to a size 20 the answer for the gentleman was astounding non of the stockiest have size 20 as FAT BIG LADIES DO NOT CLIMB MOUNTAINS words failed me absolutely disgusting My friend was left feeling humiliated and very upset They exited the shop where to make matters worse the gentleman followed us out and proceeded to add more insult leaving my friend in tears on the high street The level of customer service let alone equality and diversity is non existence Jus for the records they would have had a sale on a 125 coat if they were more welcoming with trying clothing on We all understand the difficult time we live in no more than me being a nurse in the NHS but there is no excuse for bad manners and rudeness period Also a point to note my friend has climbed Snowdon several times meeting the summit and several of the other surrounding mountain ranges We will never shop in this or any of Joe Brown stores again if this is the behaviour they advocate

Exceptional customer service but not in a good way

Sent out the wrong kit an 18 pair of hiking socks Eventually refunded after several emails but only after sending me a rude email to accompany it Would avoid

They sent me the item with a disgusting

They sent me the item with a disgusting stains on Glue marks and scuffs on the shoes The bottom of the shoes also is showing that the shoes were used My husband even asked me whether they were a second hand item Worst online shopping experience ever

Appalling Customer Service

I placed an order weeks ago the money has been taken from my account Hermes failed the delivery on the 9th December Despite numerous attempts can t get through to J Browns Customer Service on the phone have emailed and have sent a contact request no response to either This is completely unacceptable

joe brown excelence

You can tell the difference between a good retailer and an excellent one when things go wrong We re all human we all make mistakes When Joe Brown made a mistake when packing my order they didn t wait for me to complain - they spotted the error themselves when their stock control flagged up an inconsistency and they were in touch with me immediately to arrange to get things sorted out even before the equipment had been delivered First class service i only wish that I could offer such proactive service on my own business

best catalogue site ever always deliver

just received my new boating coat absolutely fabulous once again joe brown has exceeded herself mad about you cord skirt is brilliant new catalogue full to the brim of everything i like well done joe brown kindest regards john june noella

Excellent sale prices and very fast and

Excellent sale prices and very fast and free delivery

Outstanding

I was looking for a Rab Jacket and noticed it was almost half the price than other leading Outdoor stockist I thought it was too good to be true Rab Microlight Alpine Jacket - Small Listed at 195 everywhere else and 117 via these guys Jan 2020I called them and spoke to a very helpful chap who confirmed theitem was in stock in my size at the price shown I ordered the jacket and it arrived a couple of days later via Royal Mail The item was as described in the correct colour sizeand it was packaged wellA great service that i cannot fault id order from these guys again