Johnbraycornishholidays Reviews

Customer service disappointing and unprofessional

The customer service we have experienced has been very disappointing although I am not completely surprised by this We have stayed at the property a couple of times and are aware that there are numerous maintenance issues that need addressing and not much care shown to the occupants eg no milk or teabags and not even salt this time Various kitchen equipment not working including coffee machine and grill bedside light broken top bedroom window hard to open but we decided to live with this as we didn t want to disrupt the holiday However on our final night we had a flood in one of the bedrooms with water pouring through the ceiling resulting in the occupants including a baby having to move rooms in the early hours coupled with the fact that we had to leave by 9am the following day not a good end to the holiday On our first day at the property John Bray brought a bottle of wine as a gesture of goodwill for a damp patch that had been repaired but were awaiting the decorators in the bedroom The leak had obviously not been fixed We reported it at 9am the following morning our last This was the earliest we could report it I emailed on our return as it caused a lot of inconvenience and a bad end to the holiday The reply we had was very unprofessional just stating that as we didn t tell them during the stay they could do nothing no customer care shown at all I kept explaining that it happened on the last day so this was not possible and I was only expecting to be compensated for the inconvenience of the flood They continued with this response even stating that as we accepted the wine and had been told of the repair the owner would not compensate us This is completely untrue as we never would of accepted the wine if they had told us there was the possibility of a flood They then advised that we should take the owners to court as they could do nothing Its a very sad situation and if I had read these reviews I probably wouldn t of bothered contacting them as I have completely wasted my time We are obviously not going to waste more time by taking them to court The property is one of the only old ones left in Polzeath and we are very fond of it and feel very sad at the lack of care given With the amount of rental generated by the owners there should be no excuse in maintaining it to an acceptable level to rent out At the moment this is not the case and I hope that the owners are fully aware of these issues

Unhelpful customer relations

I have just tried to cancel our holiday due to serious illness They were cold unpleasant and unhelpful

Sykes holidays disgraceful customer care

Sykes holidays who now own John Bray holidays have destroyed the excellent customer care experienced when this was run as a family business rather than a money making machine We occupied Meggizy a stunning property overlooking Polzeath bay for one week in June 2022 The house is purpose built with many integrated features heating blinds security etc all controlled via an iPad However the previous occupants took the iPad home with them and John Bray were aware of this before our holiday week commenced Despite this we were left to constantly progress resolution It took John Bray six days to deliver an unusable iPad it only had a 7 charge and no charging cable Shambolic customer service including calls from members who had no idea of our problem Since returning home we have received an extremely weak apology that included a compensation offer of 75 Our holiday cost just under 5k and we were without any ability to control the complex integral accommodation systems for six of our seven day hire I rejected the compensation offer on 16th June 2022 John Bray Sykes holidays have failed to make any further contact

John Bray Holidays now operating as

John Bray Holidays now operating as Sykes Cottages have gone downhill we are about to go on holiday with them and no picks up on their help desk you have to communicate with them on their new portal which doesn t work and even if you get through to reservations they cannot connect you to their support team If you are looking to let your house you should use another firm

Shocking Utterly shocking

We paid almost 1800 pounds for a self catering rental in Port Isaac Cornwall with John Bray known as Folly 2 Despite multiple issues at the property both John Bray and their parent company Sykes have refused to engage The contact details provided at the property itself weren t even in use The emergency contact number was unobtainable I have followed their complaints procedure even though it is hidden and submitted photographic evidence I even emailed their Chief Executive Graham Donoghue who has also so far failed to respond to any of my messages We have had an utterly shocking experience and I would strongly urge any other customer to exercise extreme caution when booking with them based on what happened to us

No idea where to start -10 stars

No idea where to start The house was not cleaned properly the fire and fire pit were full of old ash the garden was not maintained the laundry bags were left on the floor the dishwasher was full the nespresso machine was full of old dirty left over water and a previous person had plucked their eye brows and left the lashes on the wall Our daughter sat on her bedroom floor to unpack her bag was we have what looked like sand fleas or bed bugs jumping all over her Now to be realistic problems do happen in holiday rentals and we as a family are very accepting of that However it s how the paid and expensive professional agency that represents the holiday home owner responds that counts John Bray lied constantly let themselves in twice unannounced did a re-clean that was not even a clean said they d come and washed the wall that had the eye lashes on it and hadn t didn t clean the fire pit and it took 4 days to action anything Such a shame for the Port Isaac lovely holiday home that was let down by a disaster called JOHN BRAY NO SERVICE

The trouble is

The trouble is the reports provided to owners are almost incapable of reconciliation perhaps deliberately so and sadly the staff at JBCH Sykes can make head nor tail of them either perhaps also deliberately so The net result is that significant sums are taken from the owners illegitimately and nobody and I mean nobody at JBCH Sykes can work out how much or why This is a problem for JBCH Sykes because one day someone will work it out I did and get the staff to understand the scale of the problem I did not At that point they ll understand they owe the owners so much money they ll fold Sad really but I feel lucky we identified the problem reported it to them were ignored and got out Bon chance

Awful Support Desk

Wish i d looked at TP before booking just want an answer to a simple but important question prior to going on holiday yet they don t actually seem to respond to any queries Now hoping the holiday is ok as I have no faith in this lot if anything goes wrong -

Awful experience

Since being bought out by Sykes holidays I can only say how poor the service is Systems that are not fit for purpose and people that just don t care when they make a mistake No willingness to address their errors just corporate clap trap higher fees and incapable agents What a shame as John Bray had such a good name but no longer