Johncullenlighting Reviews

Customer service is dire

I sent John Cullen a picture of a wall we were building to a new build that s almost complete I haven t heard back in almost a month now They obviously don t need the business Shame on you John Cullen customer service

Luca in the garden

I have done garden with their external lights There was about 120 light fittings with great potential to expand We used most of the models they had by the time On of the models Luca were expose internal moisture even before the fittings were connected I was trying to solve the problem within warranty time but they refused liability and said there is a fitter fault and moisture is delivered to the light fitting by the wire Shocking as the connections are done in gell filled junction boxes Any other models are fine and no moisture problem and they are fitted same way After warranty time I decided to repair them myself and concluded that the design is good and very detailed but factory assembling is really poor and most of the moisture was delivered by the glass joint at the top of the light fitting they used silicon and aplication was very poor the joints are not tight enough and the seal at the wire entrance is cracking or not attached either wire or alloy case Thay also not selling parts and only ofering repair service but that is not a big problem as everything is available from other suppliers and even better quality for much less Ie led module made of Osram led cost 6 when JC light fitting cost 200 each Reasembling light fitting is max 30min time Even they are having good design I will never buy anything from them

Awful service

Awful service Product availability and delivery an issue throughout the project No follow through - contacts do not respond to emails and are impossible to reach by phone most of the time Snagging dragging on for months visibly no interest beyond selling products

Shockingly bad service and

Shockingly bad service and responsiveness No follow-up to our original shop visit and inquiry for studio track system and large garden 60 lights scheme and then the sales lead didn t turn up to calls that were arranged

Shockingly poor customer service

Shockingly poor customer service - we have wasted months with this company

Fantastic service and experience A A A

It s an absolute pleasure to have worked with Luke Kitty Alex and team at John Cullen Lighting There design vision and experience is invaluable and their JC fittings on a different level to their market competitors WoodStone Homes would highly recommend John Cullen Lighting for both design and hardware and are very much looking forward to working together again in the not to distant future Warm RegardsSimon - Company Owner at WoodStone Homes Ltd

Fantastic company to work with

I have worked with John Cullen as an Interior Designer on several residential projects Each time I have received exceptional product knowledge and advice Most notably the company has been proactive in helping resolve any issues or queries throughout the process ensuring a brilliant result in the end

Fantastic service and support

Fantastic service and support Very high quality product and great service Thank you