Johnlewisopticians Reviews

Knowledgeable Optician and Helpful Sales

This was my first time to do eye test with the John Lewis Optician and the store i went is in Oxford Street London The optician is professional and the tools are clean and tidy Despite the price of their glasses are way beyond my budget the sales representative Antonio are being professional and introduced few styles of the frame that would fit well to the heavy lens which was very helpful He also helped tighten the screw of my old spectacles and fitted a replacement plastic foot The price plan of the glasses are clearly presented in store though they are very pricey I will come back for eye test

Amazing

The team in the new Reading store are amazing the manager is a genius She is passionate knowledgeable and most importantly cares about you By far the best Opticians I have ever been to Let s hope David Clulow or John Lewis don t close this one down You have a top notch manager and team It s a pity that David Clulow or John Lewis have not been bothered to advertise such a hidden gem Well done to the team in place

Absolutely terrible and untruthful opticians

I have to give 1 star as there is no stars less than 1 for the opticians in John Lewis Glasgow My son went for an eye test and ordered Oliver Peoples glasses in size 47cm He got a message 4 weeks after to say they were ready this was after us chasing them up They gave him 50cm and didn t even notify him of this change We ordered 47cm for a reason We then had to wait another two weeks and whilst chasing them up again they eventually got the 47cm However the screw for the glasses were forced in and now unable to change adjust lens This was only noticed after coming home again they did not own up to this He felt the lens very strong and we decided to go to a different opticians to check his eyesight again The John Lewis prescription was completely different to the lens they gave him and in fact his eyesight test was completely different to theirs also Again we had to go back and this time they just gave us our money back We have been out of pocket having to go to the store numerous times phone calls and they have had our money since 23rd March 24 it s now 13th May 24I do not trust these opticians and they will never get our business again

Terrible customer service

Terrible customer service at Oxford branch over the last 18 months Used to be good Now seem to use freelance opticians who work now and again not regular hours The result has been multiple appointments cancelled at the last minute The phone is not always manned in opening hours and there is no answer phone

Appalling customer service

Terrible terrible customer service I picked up a mark in a new set of glasses so went in to order a new pair Good news They reminded me that I had paid for their top lens package that covered me for a replacement and they kept the glasses in for replacements 4 weeks later without the glasses and after two visits to check on progress I got the old ones back as they had no news on when the lesses would be available Now 7 weeks with no communication and having been again in I ve just been told that they still don t have the lenses - with no further information Manager would call later in the day No call

Having paid a significant sum for my

Having paid a significant sum for my glasses it would seem this company are unwilling to sort out my glasses and are now withholding them Strange as I paid for them Just awful service with what appears to be a complete lack of interest in sorting my glasses I could not recommend them as the test is when something goes wrong in this case they fitted the wrong lenses and they have failed miserably on every level I d just be extremely careful before parting with your money with this optician in John Lewis Milton Keynes

I would avoid at all costs

I would avoid at all costs- Was told on arrival that they give my appointment away because I was late Challenge this and said arrived on time They then said someone had taken my appointment challenged again as I was the only one in the shop They just wanted to sit in the office and have a free break t- so I had to get my eyes tested by the optician that just lied to me and I ve been pulled up by the customer service manager to make sure I will see Very quiet and uncomfortable situation - placed an order for three pairs of glasses on a 5 to 10 day turnaround They knew this was a tight deadline for me as I was going on holiday and not having them would really be disappointing and frustrating They committed to pull out all the stops and and advised it would be 10 days which I had time to wait - I had to follow up daily for an update - The day before holiday with still no glasses I called them only to be told the order was placed a week late and I wouldn t see my glasses They blame this on me for not providing them with my prescription My argument was they did my prescription so I didn t accept this Left the call and left for holiday with no glasses - 3 weeks back from holiday still no phone calls Still no glasses still no escalation to the area manager still no confidence in John Lewis all their partners for a for my glasses - I d be really concerned if I was John Lewis for this affecting my credibility

Appalling customer service at Oxford

Appalling customer service at John Lewis Opticians at Westgate Oxford I was served by two different people on 16 July and spoke with the manager on 17 July The problems included first and foremost very rushed service the place needs to shut down if people need to go for lunch rather than rushing a customer all lindberg glasses on the shelves were unclean one of the individuals telling me how my choice would violate lindberg policies which he could not explain properly and I am sure it was wrong as I have never heard anything like this before divergent estimations on when glasses will be ready from 1 week to 6 weeks all the three having their own interpretation whether John Lewis membership gives a discount on lenses the provision of warranty document refused after requesting this from the manager the provision of returns policy refused after requesting this from the manager As a remedy to these I asked the manager if she would ensure I receive my glasses in 2 weeks and she said she cannot